Digital Customer Care Representative

MK Wholesaler

Louisville, KY

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JOB DETAILS

SALARY

$22–$29 Per Hour

JOB TYPE

Full-time

SKILLS

Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Identify Issues, Multitasking, Online Communications, Online Customer Support, Problem Solving Skills, Resolve Customer Issues, Social Media, Team Player, Time Management, Track Customer Issues, Writing Skills

LOCATION

Louisville, KY

POSTED

5 days ago

The Digital Customer Care Representative is responsible for providing professional and timely support to customers via digital platforms such as email, chat, social media, and other online communication tools. This role requires excellent communication skills, a strong problem-solving mindset, and the ability to manage multiple interactions while maintaining a positive customer experience.ResponsibilitiesRespond promptly and accurately to customer inquiries through digital channels including chat, email, and social media.Resolve customer issues by identifying problems, researching answers, and providing effective solutions.Maintain a high level of professionalism and empathy in all customer interactions.Document customer interactions and track issues to ensure timely follow-up and resolution.Collaborate with internal teams to escalate and resolve complex customer concerns.Stay informed about product updates, policies, and procedures to provide accurate information.Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in customer service, preferably in a digital or online support environment.Strong written communication skills with excellent grammar and spelling.Ability to multitask and manage time effectively in a fast-paced setting.Familiarity with CRM software and digital communication platforms.Problem-solving skills with attention to detail.Ability to work independently and as part of a team.Flexible schedule to accommodate varying shifts, including evenings and weekends as needed.

About the Company

MK Wholesaler

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