DIGITAL CUSTOMER SERVICE SPECIALIST

Summary: Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Digital Customer Service Specialist to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly. Essential Functions and Duties: Communicating with Consumers and 3rd parties by email. Ensure that while communicating with consumers and 3rd parties you’re cognizant of which clients have restrictions on the communication. Negotiating repayment of debts according to firm/client standards. Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards) Review consumer files, keeping confidentiality at the highest level Compensation details: 19-22 Hourly Wage PI57583ab0c6c9-25448-405465045c143e31-5e48-4549-b638-05792d185386