Digital Customer Success Project Manager

Proofpoint

Sunnyvale, CA

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JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Best Practices, Best Sales Team, Business-to-Business (B2B), Calendar Management, Campaigns, Cloud Computing, Communication Skills, Compensation and Benefits, Computer Security, Content Delivery/Distribution, Content Development, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer/Consumer Behavior, Documentation, Email Campaign, Internet Security, Logistics, Market Segmentation, Marketing, Marketing Automation Software, Marketing/Promotional Messaging, Microsoft Outlook, Network Connectivity, Onboarding, Organizational Skills, Outbound Marketing, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Marketing, Project/Program Management, Reporting Dashboards, Software as a Service (SaaS), Technical Support, Time Management, Trend Analysis, Webinar, Writing Skills

LOCATION

Sunnyvale, CA

POSTED

5 days ago

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital-first customer engagement across the lifecycle. This individual

contributor role will focus on designing and executing programs that improve customer adoption, engagement, and retention through targeted, data-driven

digital experiences.

You will partner closely with Customer Success, Marketing, Product, and Operations to deliver programs that help customers realize value from Proofpoint

solutions while scaling impact across a global customer base.

Your day-to- day

Digital Customer Success Programs

+ Design and execute digital customer success programs that support onboarding, adoption, and ongoing engagement

+ Build and manage a calendar of digital touchpoints, including email campaigns, in-product messaging, webinars, and lifecycle journeys

+ Apply digital CS best practices such as segmentation, personalization, and journey orchestration to deliver relevant, timely customer experiences

+ Support scalable tech-touch engagement models to complement high-touch Customer Success efforts

Customer Advisory Board (CAB) & Community Initiatives

+ Establish and manage a digital-first Customer Advisory Board (CAB)

+ Identify and recruit customers aligned to strategic segments

+ Plan agendas, facilitate sessions, and capture actionable insights

+ Partner with internal stakeholders to operationalize feedback

+ Support monthly customer office hours and webinars

+ Coordinate logistics, speakers, and content

+ Drive attendance and engagement

+ Ensure post-event follow-up and content distribution

Program Execution & Cross-Functional Collaboration

+ Independently manage end-to-end program execution, from planning through delivery and optimization

+ Partner with Customer Success, Product Marketing, and Product teams to align messaging and priorities

+ Develop and maintain program playbooks, templates, and documentation to ensure consistency and scalability

Reporting, Analytics & Optimization

+ Define and track key performance indicators (KPIs) for digital programs (e.g., engagement, adoption, retention, NPS)

+ Analyze program performance and customer behavior to identify trends and opportunities

+ Use data to continuously optimize programs and campaigns

+ Build and deliver reports and dashboards to communicate impact to stakeholders

Required Qualifications

+ 5+ years of experience in Customer Success, Digital/Lifecycle Marketing, or Program Management

+ Strong understanding of digital customer success best practices, including:

+ Customer segmentation and journey mapping

+ Lifecycle and triggered communications

+ Scaled (tech-touch) engagement models

+ Proven ability to independently manage programs and projects in a cross-functional environment

+ Working knowledge of generative AI tools (e.g., ChatGPT, Amazon QuickSight/QuickSuite) to improve content creation, program efficiency, or analytics

+ Strong analytical and problem-solving skills, with experience using data to drive decisions

+ Excellent written and verbal communication skills

Preferred Qualifications

+ Experience building or supporting Customer Advisory Boards (CABs) or customer communities

+ Familiarity with marketing automation, webinar platforms, and customer success tools

+ Experience supporting virtual events, office hours, or customer education programs

+ Experience in B2B SaaS environments

What Success Looks Like

+ Increased customer engagement across digital programs and touchpoints

+ Measurable improvements in product adoption and customer retention

+ Strong participation and actionable insights from CAB and customer programs

+ Data-driven program optimization with clear reporting on impact

Key Attributes

+ Self-starter who can operate effectively as an individual contributor

+ Strong program management and organizational skills

+ Customer-focused with a passion for delivering value at scale

#LI-CB1

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the Company

Proofpoint

Proofpoint, Inc. (NASDAQ:PFPT) is a leading cybersecurity company that protects organizations’ greatest assets and biggest risks: their people. With an integrated suite of cloud-based solutions, Proofpoint helps customers around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 100, rely on Proofpoint to mitigate their most critical security and compliance risks across email, the cloud, social media, and the web. No one protects people, the data they create, and the digital channels they use more effectively than Proofpoint.

If you’re looking for a customer-focused, driven-to-win organization with leading-edge products, you’ll find many exciting reasons to join our team. We believe in hiring smart, motivated, problem-solvers to cultivate a culture of collaboration and appreciation. We are an international company with locations in North America, EMEA and APAC, with each location contributing to our culture.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Computer/IT Services

EMPLOYEE BENEFITS

Performance Bonus, 401K, Employee Referral Program, Employee Events

FOUNDED

2002

WEBSITE

https://www.proofpoint.com

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