Digital Customer Support Representative

Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.

Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.

Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.

Monitor response timelines and ensure service-level expectations are consistently met or exceeded.

Maintain accurate business listings and account information across digital platforms.

Share customer feedback and trends with internal teams to support continuous improvement.

Assist with creating and publishing engaging organic social media content.

Support customer incentive and recognition programs.

Contribute to additional marketing and brand reputation initiatives as needed.

High school diploma, GED, or equivalent

Two or more years of customer service, marketing, communications, retail, hospitality, or similar customer-facing experience

Two or more years moderating online communities or responding to customers through digital channels

Experience using social media management platforms such as Sprout Social or HubSpot

Experience with CRM platforms such as Salesforce

Working knowledge of Microsoft Excel or similar spreadsheet applications

Strong written and verbal communication skills

Commitment to professionalism, accountability, and continuous improvement