Digital Enablement Specialist

We are looking for a remote Digital Enablement Specialist to support the Commercial Excellence team in Calvert, North Mobile County, AL.

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*This is a remote position. Candidates must be able and willing to travel to Mobile, Alabama, on an as-needed basis

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Objective:

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The Digital Enablement Specialist serves as the commercial team's primary bridge between Sales and our IT team, enabling day-to-day digital operations across the BA Americas region. This role owns CRM super-user support, extranet administration, and the development and maintenance of internal tools (including CommercialHub) that empower the sales organization to operate efficiently and leverage technology to its fullest potential.

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Requirements:

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• Related college degree or equivalent work experience.
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• 3+ years in Digital program deployment and experience leading Digital change.
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• Proven capability to build Digital roadmaps and align with enterprise architecture.
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• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of working.
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Individual Accountabilities

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• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
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• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
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• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
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• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
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• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
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• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
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• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
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• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
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• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.
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Shared Accountabilities:

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• Actively participate in broader functional technology/ marketing projects and steering groups, especially where end users are impacted by change.
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• Actively participate in Outokumpu Americas digital workplace steering committee meetings, representing the voice of the customer (and the extended commercial team) and flagging business priorities in planning sessions.
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Salary range: USD. 104,000 - 120,000

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What we offer:

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• 10 paid observed holidays plus 2 additional floating holidays to use at your discretion. 80 hours of paid time off annually, prorated based on hire date.

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• 401(k) retirement plan with a 100% company match on the first 6% of your contributions

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• Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles

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• Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan

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• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

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• Dental and Vision coverage

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• Employer paid Short Term and Long Term Disability Insurance

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• Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage

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• Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance

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• Employer paid wellness programs, including Calm Health, Hinge Health, and Lark