Digital Engagement Analyst

Job#: 3044423

Job Description:

Digital Engagement Analyst

Location: Kansas City, Missouri (Remote)

Role Overview

We are seeking a driven and curious self-starter for the role of Digital Engagement Analyst. This position focuses on delivering personalized in-app engagement experiences. The role involves working with cross-functional stakeholders from Product, Design, Go-To-Market, Marketing, Analytics, and Technology teams. You will collaborate with partners to understand business goals, design engagement journeys, build in-app experiences, and measure the impact of customer engagement initiatives.

Key Responsibilities

• Build, test, deploy, experiment, and optimize in-app campaigns using the Airship Engagement Platform.
• Develop personalized engagement journeys that support onboarding, feature adoption, retention, servicing, and customer education objectives.
• Create and maintain in-app content including banners, cards, message center experiences, surveys, and interstitials.
• Partner with Product Managers, Designers, and Engineering teams to translate business requirements into customer-facing engagement experiences.
• Manage campaign QA, including audience validation, content review, rendering verification, and end-to-end testing across platforms.
• Monitor campaign performance and develop reporting to evaluate customer engagement, experience effectiveness, and business outcomes.
• Provide recommendations for future engagement strategies based on campaign results and customer behavior.
• Support the evolution of in-app engagement capabilities and contribute to the broader Engagement Center of Excellence.
• Collaborate with stakeholders to maintain documentation, engagement roadmaps, journey maps, and operational processes.
• Help scale consistent engagement practices, governance, and measurement approaches across digital experiences.

Required Qualifications

Education: A Bachelor's Degree in Marketing, Communications, Information Technology, or a related field, or equivalent experience.

Experience: 1-3 years of experience with digital engagement, customer engagement, marketing technology, or in-app messaging platforms. Experience building, testing, and deploying in-app messages, push notifications, or personalized digital experiences is required. Experience supporting campaign QA, audience validation, testing, and performance reporting.

Technical Skills: Experience with Airship, Braze, Adobe Journey Optimizer, Salesforce Marketing Cloud, Iterable, OneSignal, or similar customer engagement platforms.

Preferred Qualifications

• Strong writing and content development skills with exceptional attention to detail.
• Comfort working with data and using customer insights to improve engagement outcomes.
• Strong cross-functional collaboration skills.
• Positive, adaptable mindset and the ability to thrive in a fast-paced environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

Kansas City, MO, US

Job Type:

Digital Experience and Content Strategy

Date Posted:

July 30, 2026

Pay Range:

$30 - $38 per hour

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