This role involves assessing and improving digital workflows through solution development and user experience advocacy.
• Engage departments to analyze current processes, gather requirements, and design digital solutions.
• Evaluate and recommend digital tools, automation, and analytics aligned with business goals.
• Support solution implementation, including documentation, stakeholder coordination, and user training.
• Manage pilot projects by tracking activities, documenting lessons learned, and preparing reports for leadership.
• Advocate for user-centric design principles and facilitate feedback collection to drive continuous improvement.
• Support evaluation, adoption, and success measurement of digital initiatives.
• Collaborate across teams, communicate technical concepts clearly, and manage multiple projects to meet deadlines.
• Preferred knowledge includes digital technologies, AI, UX principles, and organizational change support.