Job Summary:
The Digital Experience Coordinator is responsible for managing and improving our digital presence across location data platforms, content systems, and user-facing websites. This role sits at the intersection of data accuracy and UX optimization — serving as a key contributor to how users discover, navigate, and engage with our brand online.
This is an excellent opportunity for someone early in their career who is eager to take full ownership of the user experience and performance of our websites. The ideal candidate is detail-oriented, intellectually curious, and comfortable moving between designing intuitive web experiences and analyzing site data to drive a conversion-oriented user experience.
Duties/Responsibilities:
Location Data & Yext Operations
Own and maintain location data across all listing's platforms, with Yext as the primary tool
Audit listings for accuracy, consistency, and completeness on an ongoing basis
Troubleshoot data discrepancies and coordinate corrections across platforms
Monitor listings health and report on key data quality metrics
Headless CMS & Content Implementation
Implement and manage content updates within our headless CMS environment
Serve as a bridge between content stakeholders and the development team, translating requirements into structured content entries
Maintain content taxonomies, templates, and component libraries within the CMS
Ensure content is published accurately and on schedule across all relevant digital channels
User Journey Optimization & Website UX
Assist in mapping and analyzing user journeys to identify friction points and opportunities for improvement
Collaborate cross functionally with content, brand, and product teams to better the user experience of our websites.
Monitor behavioral data and surface insights to inform UX decisions
Contribute to the development of UX best practices and documentation
User Testing & Research
Plan and facilitate user testing sessions and one-on-one interviews
Synthesize qualitative and quantitative research findings into clear, actionable recommendations
Help build and maintain a lightweight internal UX research practice over time
Document and share research findings with relevant stakeholders
Web Design
Lead the creation of mockups, page layouts, and visual assets using design tools such as Figma
Support the visual consistency of web properties in alignment with brand guidelines
Collaborate with developers during the design-to-build handoff process
Skills/Abilities: Required
0-2 years of experience in digital marketing, web content, UX, or a related field
Familiarity with CMS platforms; exposure to headless or API-driven architectures is a plus
Basic understanding of UX principles and user-centered design thinking
Strong attention to detail with the ability to manage and audit structured data
Clear written and verbal communication skills, including the ability to synthesize and present research findings
Comfortable working cross-functionally with content, design, and technical teams
Preferred
Experience with Yext or similar location/listings management platforms
Hands-on experience conducting user interviews or usability testing
Proficiency in design tools such as Figma or Adobe XD
Familiarity with analytics tools (Google Analytics, Hotjar, or similar)
Understanding of local SEO principles and structured data/schema markup
Exposure to front-end concepts (HTML/CSS) is a bonus, though not required
Education and Experience:
Bachelors Degree in Marketing, UX Design, Web Design and 1-2 years of experience with UX Design, Web Design, or Web Data Management.
Physical Requirements (With or without reasonable accommodation):
Sitting: 100%
*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.