Digital Experience Lead - Limited Term Agreement

Digital Experience Lead - Limited Term Agreement

Salary

$68,242.00 - $102,363.00 Annually

Location

Administration Building, 50 E. Civic Center Drive, AZ

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

26-0261

Department

INFORMATION TECHNOLOGY

Division

IT ADMINISTRATION

Opening Date

06/25/2026

Closing Date

7/12/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a Digital Experience Lead - Limited Term Agreement (LTA) who is an innovative, self-motivated communicator passionate about empowering others through technology. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment.

The primary duties of this position include:

• Creating, editing, and publishing a recurring internal IT newsletter to share updates, initiatives, and success stories
• Drafting and maintaining IT communication policies and guidelines in collaboration with IT leadership and HR
• Coordinating interdepartmental communications to ensure consistent messaging and timely updates on IT initiatives, outages, and changes
• Designing and delivering IT and technology-related training programs tailored to various departments and user skill levels
• Facilitating live and virtual training sessions, and create self-paced learning resources (e.g., videos, guides, FAQs)
• Evaluating training effectiveness through feedback, assessments, and performance metrics
• Working closely with IT teams, HR, and department leads to align communication and training efforts with organizational goals
• Supporting change management initiatives by preparing communication and training materials for new system rollouts or upgrades
• Maintaining documentation and knowledge base articles to support end-user self-service
• View the full job description here.
• This position is a benefitted, Limited Term Agreement and is funded through June 30, 2027, and may be eligible for renewal based on need and performance in the role.*

Anticipated Recruiting Timeline:

• Posting Closes: July 12
• In-Person Interview Invites Sent by: July 21
• In-Person Interviews: July 28

Anticipated New Hire Start Date: August 17

• Please note - this timeline is subject to change and is for planning purposes only*

About You

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

Minimum Qualifications:

• Bachelor's degree in Communications, Information Technology, Education, or a related field, or equivalent experience
• 2+ years of experience in internal communications, training development, or IT support
• Excellent technical writing, editing, and verbal communication skills
• Proficiency with communication tools (e.g., SharePoint, Teams, M365, Canva, Adobe Premier Pro, email platforms) and learning management systems (LMS)
• Ability to translate technical concepts into clear, user-friendly content

Preferred Qualifications:

• 5 years of experience in IT communications, technology training development, or IT user enablement
• 3 years of instructional design and training delivery experience
• 3 years of experience supporting Enterprise applications or IT service delivery
• 3 years of business process analysis and change management experience
• Proven experience developing and managing multi-channel communication strategies
• Demonstrated experience with learning management systems (LMS) and content management platforms

The ideal candidate will have demonstrated experience and strong skills in internal communication, training and enablement, and collaboration and support.

This position is an At-Will position and is FLSA Exempt - ineligible for overtime compensation. The work schedule is Monday through Thursday, 7:00 am to 6:00 pm, with the opportunity for hybrid work (hybrid or remote work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point).

Why Team Gilbert?

To view the slide show presentation above, click here.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed during the application and interview process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

• Yes
• No

02

Do you have a Bachelors degree (or higher) in communications, information technology, education, or a related field?

• Yes
• No

03

How many years of experience do you have in internal communications, training and development, or technical support?

• None
• 1-2 years
• 2-5 years
• 5+ years

04

Please describe the tools you've used to create communication or training content and how comfortable you are with each. (Teams, SharePoint, PowerPoint, Canva, Adobe products, Office 365, etc.)

05

Have you had to communicate a technology change (system rollout, outage, policy change, etc.) to a large or diverse audience. How did you tailor the message for different departments or skill levels?

06

Give an example of a technical training program or curriculum you designed from scratch. What was the audience, how did you assess their skill level going in, and how did you tailor the content?

07

Describe a recent project you worked on, where you created or improved something that you're proud of.

08

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

• Veteran
• Disabled Veteran
• Veterans Spouse/Surviving Spouse
• Disabled Person

Required Question

Employer Town of Gilbert

Address 50 E. Civic Center Drive

Gilbert, Arizona, 85296

Phone (480) 503-6823

Website https://gilbertaz.gov/jobs