Digital Experience Specialist

Position Summary

The Digital Experience Specialist plays a critical role in enhancing Morgan Properties digital footprint and supporting strategic initiatives that drive customer acquisition and resident engagement. Reporting directly to the Manager of Digital Experience, and working in close collaboration with regional teams, this position ensures a high-quality, consistent, and brand-aligned online experience for prospective residents across all digital channels. In a fast-paced and collaborative environment, the Digital Experience Specialist will contribute to website updates, lead source integrity, third-party vendor relationships, and reputation management. Ultimately, this role's mission is to maximize digital performance and visibility, helping drive occupancy and support broader marketing goals through best-in-class online presence. This role supports digital operational accuracy and technology coordination.

Essential Duties

Website & Digital Presence Management

• Update and maintain accurate property information on company and third-party websites (e.g., office hours, amenities, photos).
• Partner with 3rd party vendors to manage the development and upkeep of property websites, coordinating assets, troubleshooting issues, and ensuring timely resolutions.
• Regularly audit community websites for accuracy and consistency, recommending improvements as needed.
• Manage domain ownership and redirects across the portfolio.

Marketing & Innovation Support

• Assist in researching and presenting innovative marketing, advertising, and communication tools that leverage digital and emerging technologies.
• Support the creation of new digital content (e.g., photos, videos) from planning and scheduling to production.
• Participate in brainstorming efforts that align with cost-effective strategies for increasing web traffic and driving leases.

Lead Source Management & Reporting

• Audit lead sources to ensure accuracy of phone numbers, email addresses, pricing, imagery, and brand messaging.
• Generate and analyze website performance reports, offering data-driven insights and actionable recommendations.

Training & Internal Support

• Provide internal training support on marketing programs, digital tools, and customer loyalty initiatives as needed.
• Respond to reported digital marketing issues including system integration concerns or inaccuracies on websites.

Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organizations success and efficiency. Limited travel may be required.

Qualifications

Education & Experience:

• Bachelor's degree (B.A.) from a four-year college or university preferred.
• 1-3 years of relevant experience in website management, social media support, or digital marketing preferred.
• Prior experience in customer service, advertising, or social media is a plus.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; eager to learn new digital platforms and technologies.
• Demonstrated ability to adapt quickly, troubleshoot issues, and support cross-functional teams.

Tools & Systems:

• Experience with Content Management Systems (CMS) is a plus.
• The role involves frequent use of standard office equipment, such as computers, phones, and printers. Occasional

Physical Requirements & Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Physical Demands:

• This role requires prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, and lifting.

Work Environment:

• Primary work environment: Office
• Noise level: Moderate and typical of a professional office setting.
• Work schedule: Monday-Friday.

The Benefits of Employment

• Employee referral payment program
• Educational Enhancement Program
• Tuition Reimbursement
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Paid Parental Leave
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Volunteer & Community Service Opportunities
• Discount on an apartment at any one of our properties
• Brand new amenity space that includes a full gym/fitness center and golf simulator

Salary range: $24-26/hr

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.

Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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