Position OverviewThe IT Support Intern provides front-line technical support to staff and departments across the Summit. This role is primarily focused on end-user support helping staff connect to printers and networks, troubleshooting software, and resolve everyday computer issues. You will help support A/V equipment setup and operation for camp events, trainings, and programs.Key ResponsibilitiesProvide end-user technical support to staff, including troubleshooting desktop, laptop, and mobile device issuesConnect and configure printers and other peripherals for staff offices and program areasAssist staff with downloading, installing, and configuring software and applicationsDiagnosing and resolve hardware and software issues, escalating more complex problems as neededSet up, test, and operate A/V equipment (sound systems, projectors, microphones, screens)Support network connectivity troubleshooting (Wi-Fi, wired connections) across camp facilitiesModel the Scout Oath and Law in daily interactionsMaintain a clean, organized, inspected, neat, and safe work areaPerform additional duties assigned by SBR leadershipAbide by policies and procedures outlined in the SBR staff handbookQualificationsMinimum age: 18+Comfortable working with computers, common software, and basic troubleshootingPrior experience in ITsupport, A/V, or a related field is a plus but not requiredProficient communications skills to describe variable technical knowledge to common EnglishWillingness to work flexible hours, including evenings, weekends, and around camp eventsWilling to become a registered Scouting America member (includes background screening)Comfortable using Microsoft Teams for daily work-related communicationPhysical & Practical RequirementsAbility to stand, walk, and hike up to 10 hours daily and ability to lift/move up to 50 poundsComplete the Annual Health and Medical Record, including height/weight guidelinesHousing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55Desired TraitsHigh-level emotional intelligence (such as self/social awareness and team dynamics)Positive and cheerful attitude with a strong customer-service focusAdaptability in a fast-paced environment with ability to learn/develop hard and soft skillsAbility to connect with individuals from diverse age groups, maturity, and backgrounds