Business Segment: Operations & TechnologyCompensation: USD 90,000 - USD 110,000 - yearlyCompany DescriptionNBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry‑leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Job DescriptionNBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal's Technical Operations.The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal's Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis.Top Objectives:Drive and own day-to-day execution of teamManage reliability and productivity of the teamOptimize current workflows by identifying gaps and opportunities to streamlineMaintain overarching documentation and training requirementsCommunicate effectively with internal, external, technical, and non-technical partiesResponsibilities:Supervise the end-to-end distribution of NBCUniversal's live events and linear channels across a diverse portfolio of products, platforms, and partnershipsMaintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholdsLead daily operational decision-making and drive procedural directionOnboard new systems and support processes into the operationEstablish workflow documentation and orchestrate training certificationsManage the support preparation and execution for high-profile eventsGenerate performance metrics and analyze issue trends and discrepanciesOversee shift scheduling to ensure proper operational coverageMaintain maintenance support and communication modelsDevelop workflow expertise and communicate knowledge throughout the operationCollaborate with Technical Operation peers on delivery assurance to internal and external clientsPartner with engineering teams to manage terrestrial and cloud distribution architecturesCreate and maintain strong working relationships with external distribution partnersQualificationsRequirements:Bachelor's degree or related media experience is required3+ years industry, database, or related analytic experience is required3+ years Network Operations, Digital Operation, or Media Operations facility experience is requiredDesired Characteristics:3+ years support technical role experience3+ years in a customer/client/vendor facing roleProven ability to collaborate with a variety of people across multiple position levels and departmentsPrior experience using JIRA and Service Now ticketing systems strongly preferredExcellent written and verbal communication skillsProven ability to successfully manage significant projects and document proceduresAbility to manage multiple competing prioritiesAbility to analyze and interpret dataAbility to influence othersAdditional Requirements:Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24x7x365 operationMust have unrestricted employment authorization in the USMust be 18 years or olderMust apply via NBC Universal career site to be consideredMust be willing to work at the Stamford, Connecticut facilityThis position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.Salary range: $92,000 - $110,000Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob Location#J-18808-Ljbffr