Digital Operations Utility Specialist

Overview

Join Univest in Souderton as a Digital Operations Utility Specialist and play an important role in keeping our digital banking operations accurate, secure, and responsive. We're looking for a detail-oriented professional who thrives in a fast-paced environment and is ready to support wire processing, electronic banking services, and the day-to-day solutions our customers and teams rely on.

Responsibilities

• Initiates domestic and international wire transactions through an automated funds transfer delivery system

• Processes all received wires in a timely manner while ensuring accuracy

• Ensures that customers pass all risk management assessments, to include risk monitoring & OFAC security validation on all wire transfers

• Reviews wire requests validating wire instructions and authorizations

• Validates authenticity of caller requesting an outgoing wire transfer via the telephone

• Acts as secondary review of wire transfers for dual control purposes

• Ensure timely processing of wire requests, customer inquiries and set-ups

• Assist and/or complete daily settlements related to the wire transfer department and the electronic banking department

• Cross-train with the electronic banking department

• Comprehension of basic operations related to the following:

• Retail and Commercial online banking applications

• Mobile banking applications

• ACH Originations/Receipt

• Regulation E requests and ACH disputes

• Positive Pay

• Reply to consumer and commercial client inquiries regarding the Bank's electronic products

• General knowledge of digital banking products

• Work parallel with sales team for implementation, training, and ongoing assistance for treasury clients

• Keep current with all policies and procedures for electronic banking and wire transfer processing

• Partner with team and other lines of business to ensure success

• Assists with archiving of daily work

• Assist with department projects as delegated by supervisor

• Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GED with 3-5 years of experience in a financial institution
• Knowledge of Bank operating policies and procedures and State and Federal banking regulations with special emphasis on those impacting wire processing compliance
• Excellent customer service, written / verbal communication, and telephone skills
• Must be well organized, detail oriented
• Ability to handle multiple priorities independently, operate well under pressure and evaluate data to solve problems
• Sufficient computer skills overall, must include Outlook, Word, and Excel
• Ability to function as an integral member of a Team
• Flexibility and enthusiasm to work in many capacities within the Digital Operations department
• Act as a change agent, demonstrating a willingness to learn new systems, procedures, and business areas
• Demonstrated willingness to learn (systems, procedures etc.)
• Prior experience using Jack Henry, Synergy a plus
• Working knowledge of rules and regulations pertaining to wire transfer and electronic banking (Reg J, UCC4A, Reg E, Reg CC)

Wage Range:

The salary for this position ranges from $19.07 to $26.63 per hour

Benefits Overview:

Univest offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

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An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.