Digital Product Manager (Client + Advisor Platforms, AI-enabled) - VP

Role summary

PB Digital is seeking a VP, Digital Product Manager to lead strategy and delivery of client- and advisor-facing digital platforms for the Private Bank. This role is for a strong product leader who can take ideas from discovery to scaled delivery, and who can translate AI/ML capabilities into compliant, measurable outcomes that improve client experience and advisor productivity.

Key responsibilities

• Product strategy & roadmap

• Own product vision, multi-quarter roadmap, and OKRs across client and advisor digital experiences.

• Identify and prioritize opportunities across onboarding, servicing, insights, personalization, and digital engagement.

• AI-enabled product development

• Define AI use cases and requirements (e.g., intelligent workflows, personalization, summarization, next-best-actions) and partner with AI/ML, data, and engineering teams to deliver.

• Establish success metrics and monitoring approaches for AI features, including quality, performance, and user impact.

• End-to-end execution

• Lead the full product lifecycle: discovery, requirements, MVP definition, delivery, launch, experimentation, and iteration.

• Write crisp epics/features, define acceptance criteria, manage dependencies, and drive delivery across multiple teams.

• Cross-functional leadership

• Partner with Design, Engineering, Data, Operations, Legal, Risk, Compliance, Controls, and Cyber to deliver secure, resilient experiences.

• Align stakeholders, communicate tradeoffs, and drive decisions with senior partners.

• Client & advisor experience excellence

• Ground decisions in user research and journey mapping; ensure solutions are intuitive, accessible, and measurable.

• Define and track success metrics (adoption, engagement, task completion, cycle time reduction, defect rates, satisfaction measures).

• Governance, risk & operational readiness

• Ensure features meet privacy, data handling, recordkeeping, model governance, and audit requirements.

• Drive release readiness (training, communications, support model, incident/defect triage, telemetry).

Required qualifications

• 6+ years of digital product management experience with demonstrated ownership of roadmaps and outcomes.
• Experience shipping or scaling products that incorporate AI/ML (including GenAI), with an understanding of data readiness, evaluation, monitoring, and human-in-the-loop controls.
• Strong execution skills: prioritization, backlog management, release planning, and cross-team dependency management.
• Excellent written and verbal communication; ability to influence across senior stakeholders and matrixed teams.

Preferred qualifications (nice to have)

• Experience delivering products in wealth management, private banking, or other regulated financial services.
• Onboarding / KYC / account opening product experience.
• Familiarity with experimentation, analytics instrumentation, and product telemetry.
• Experience with APIs, platform modernization, and workflow digitization.

Core competencies

• Customer-first mindset with strong UX instincts (for both client and advisor journeys)
• Structured prioritization and data-driven decisioning
• Technical fluency with AI-enabled product delivery
• Risk-aware product thinking in a regulated environment
• Ownership mindset and collaborative leadership

Education

Bachelor's degree required; advanced degree (MBA/MS) a plus, or equivalent practical experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans