Digital Product Manager III

Location:
Hybrid in Atlanta, GA OR Birmingham, AL

Schedule:
Monday-Friday 

Type:
W2 Contract 

Duration:
Long term on-going contract

Pay Rate:
$70-$73 an hour with benefits

Digital Product Manager

Overview

The Digital Product Manager is responsible for leading the strategy, development, optimization, and performance of digital products and capabilities. This role partners closely with business stakeholders, technology teams, UX leaders, and digital channel owners to deliver innovative customer experiences and drive digital transformation initiatives. The position uses customer insights, analytics, and market trends to influence product decisions, prioritize investments, and achieve business objectives.

Key Responsibilities

Product Strategy & Ownership

• Define, own, and execute the long-term strategy, roadmap, and growth plans for assigned digital products and capabilities.
• Manage and optimize the end-to-end customer journey for digital products.
• Identify opportunities to enhance customer experiences and close service gaps through data-driven solutions.
• Quantify product investments by developing lean business cases and communicating value propositions to stakeholders.
• Conduct post-release analysis to measure business impact and customer adoption.

Product Performance & Analytics

• Monitor and analyze key performance metrics, including:
  • Product usage
  • Customer engagement
  • Sales performance
  • Fraud trends
  • Operational effectiveness
• Develop forecasts and provide insights on market trends and product evolution.
• Leverage customer and performance data to inform strategic decisions.

Leadership & Stakeholder Management

• Collaborate across a matrixed organization including business leaders, technology teams, UX partners, digital channel owners, and operational stakeholders.
• Present product strategies, business cases, and performance updates to senior leadership.
• Lead and mentor team members while supporting career development initiatives.
• Assist senior management in evaluating technical skills and developing employee growth plans.

Risk & Compliance Management

• Identify, assess, and manage risks associated with digital products and capabilities.
• Ensure compliance with organizational risk management and regulatory requirements.
• Manage vendor relationships, including:
  • Risk assessments
  • Compliance requirements
  • Vendor communications and requests
  • Performance monitoring

Training & Product Adoption

• Support field training and communication efforts related to digital sales and service tools.
• Review marketing materials for accuracy and effectiveness.
• Ensure digital products are properly positioned and promoted to customers and internal stakeholders.

Industry & Market Awareness

• Stay informed on:
  • Customer behavior trends
  • Emerging digital technologies
  • Competitive digital offerings
  • Regulatory changes impacting digital banking
• Communicate industry insights to department and business leaders.

Required Qualifications

Education & Experience

Option 1

• Bachelor's degree and 7+ years of experience in:
  • Digital Banking
  • Digital Product Management
  • Business Case Development
  • Financial Services

OR

Option 2

• High School Diploma/GED and 11+ years of experience in:
  • Digital Banking
  • Digital Product Management
  • Business Case Development
  • Financial Services
  • Business Analysis/Requirements Gathering

Technical Knowledge

• Familiarity with Agile and software development methodologies.
• Experience working in cross-functional product delivery environments.

Preferred Qualifications

• SAFe Agilist Certification
• SAFe Product Owner/Product Manager Certification
• Experience with:
  • Bank Secrecy Act (BSA)
  • Anti-Money Laundering (AML)
  • Office of Foreign Assets Control (OFAC)
  • Consumer Due Diligence (CDD)

Required Skills & Competencies

Leadership & Communication

• Ability to influence stakeholders at multiple organizational levels
• Strong conflict resolution and negotiation skills
• Excellent written and verbal communication abilities
• Experience presenting to executive leadership

Strategic Thinking

• Critical thinking and problem-solving skills
• Strategic planning and roadmap development
• Ability to work independently with minimal oversight

Product Management

• Proven success launching digital products, enhancements, and customer-facing capabilities
• Strong understanding of customer experience design and product lifecycle management
• Business case development and financial analysis expertise

Project & Technical Skills

• Strong organizational and project management capabilities
• Proficiency with:
  • Microsoft Office Suite
  • Jira
  • Confluence
• Experience operating effectively within a shared services or matrixed organization