Lead the product lifecycle from ideation to launch, including defining product vision, strategy, and roadmap.
Conduct user research and apply Design Thinking methodologies to inform product decisions and drive continuous improvement.
Manage product experiences for internal and external customers within a complex environment, such as a Customer Care Center.
Collaborate with cross-functional teams, including engineering, design, operations, and compliance, to ensure product success.
Ensure all digital products adhere to governance, risk, and regulatory oversight requirements.
Utilize data and user feedback to prioritize features and make informed product decisions.
Qualifications
Proven experience as a Digital Product Manager, with a strong background in UX Research and Design Thinking.
Demonstrated experience with governance, risk management, and regulatory compliance.
Previous experience in the transportation or customer service industries is required.
Knowledge of IT, Operational Technology (OT), corporate tech, rail domain, or other industrial technologies.
Experience managing digital experiences for internal and external customers in a complex environment.
Excellent communication, leadership, and stakeholder management skills.