Digital Product Owner

Job Title: Digital Product Owner
Location: Chandler, AZ (Preferred) | Irving, TX | Charlotte, NC
Job Type: Contract
Max Pay Rate: $62/hr
Schedule: Hybrid – 3 days onsite | Monday–Friday | 8:00 AM – 5:00 PM

Overview

We are seeking a highly analytical and collaborative Digital Product Owner / Senior Business Analyst to support a strategic merchant services digital application initiative. This role will act as both a product owner and senior business analyst, partnering closely with product, technology, operations, risk, and sales teams to support the design, delivery, and readiness of a customer-facing digital application.

The ideal candidate will have strong experience in digital product delivery, business analysis, application workflows, stakeholder management, and Agile execution within enterprise environments.

Key Responsibilities

• Support execution of a strategic merchant services digital application initiative
• Partner with product owners, technology teams, and business stakeholders to gather and refine requirements
• Facilitate discovery sessions, workshops, and stakeholder discussions
• Translate business needs into user stories, features, and acceptance criteria
• Support solution design discussions related to APIs, integrations, backend systems, and digital workflows
• Participate in Agile ceremonies including stand-ups, sprint planning, and backlog refinement
• Identify UAT use cases and support business readiness activities
• Collaborate with communication and training teams to support operational readiness
• Build presentations and reporting materials to communicate initiative progress to leadership
• Balance customer experience, compliance requirements, and technical feasibility

Required Qualifications

• 7+ years of experience in:
  • Product management
  • Business analysis
  • Digital product delivery
  • Enterprise application initiatives
• Strong experience with:
  • Requirements gathering and analysis
  • User story development
  • Process analysis and workflow mapping
  • Stakeholder management
  • Agile/Scrum environments
• Understanding of:
  • APIs and system integrations
  • Digital application flows
  • UX/UI and customer journey concepts
  • Risk and compliance processes (KYC, AML, governance)
• Experience with:
  • Jira
  • Confluence
  • Analytics/reporting tools
• Strong communication, presentation, and facilitation skills

Preferred Qualifications

• Experience in:
  • Merchant services
  • Financial services
  • Digital onboarding or application platforms
• Exposure to:
  • Product roadmap planning
  • KPI tracking and funnel optimization
  • Agile product ownership
  • AI or Copilot-enabled workflows

Why This Role?

• Opportunity to support a strategic digital transformation initiative
• Strong exposure to product management, business analysis, and customer experience optimization
• High-visibility role partnering across technology, operations, risk, and product teams