Digital Product Owner

Digital Product Owner =====================

Category: Product Management Job Location: Fort Worth, TX Tracking Code: 3306-206 Position Type: Full-Time, Regular

How will this role impact First Command? ----------------------------------------

The Financial Planning Digital Product Owner DPO role specifically supports the firms Financial Planning digital capabilities, including administration, configuration, and evolution of the MoneyGuide financial planning platform. The Product Owner partners closely with Planning Compliance Technology and UXCX stakeholders to ensure planning tools support advisor workflows, client outcomes, regulatory requirements, and long-term product strategy.

The Digital Product Owner DPO at First Command will be responsible for ensuring the development and delivery of Financial Planning and Client Engagement solutions and services that align with customer needs, business outcomes, and the strategic product roadmap. The DPO is accountable for measurable value delivery, maintaining a clear vision of product goals, and fostering collaboration with cross-functional teams.

By leveraging deep product knowledge and agile practices, the DPO delivers high-quality solutions that provide tangible business value. To succeed, the Product Owner will create and maintain product backlogs, define acceptance criteria for product features, and facilitate effective communication between business and technical teams.

Core Responsibilities --------------------

### Serve as the Product Owner for the firms Financial Planning solution

• Translate advisor and client financial planning needs, goals-based planning, cash flow modeling, retirement projections, tax-aware planning, insurance, estate considerations into clear user stories.
• Partner with Wealth Management, Financial Planning Compliance, and Legal teams to ensure planning workflows align with fiduciary obligations and regulatory standards.
• Own planning assumptions calculation logic, visibility, and explainability requirements to ensure advisor confidence and client trust.
• Ensure financial planning experiences are intuitive, scalable, and aligned with client segmentation and advisor personas.

### Conduct in-depth analysis of business needs and document use cases and workflows

• Engage with stakeholders to gather and translate requirements into functional and non-functional specifications, considering product constraints and risks.
• Demonstrate and continuously update deep product knowledge, including core capabilities, data integration points, and awareness of industry trends.
• Collaborate with technical teams to understand system architectures and ensure product features align with compliance, security, and performance standards.

### Backlog Management

• Own and manage the Team Backlog, ensuring it is prioritized and aligned with the product roadmap.
• Create and refine complete acceptable User Stories that are ready for development.
• Decompose features into detailed user stories with clear acceptance criteria.
• Continuously groom and update the backlog based on stakeholder input and business goals.

Continuous Value Delivery -------------------------

### Work directly with Developers, SQA, SDET, and Test Leads

• Provide immediate feedback on work in progress to ensure alignment and quality.
• Collaborate with teams to deliver incremental value in every sprint.
• Use peer reviews, surveys, and resolution times to drive continuous improvement.

### Triage & Acceptance

• Perform the final acceptance of User Stories sprint-level work to ensure they meet business and quality standards.
• Manage Bug Triage, prioritizing and resolving defects to maintain high product quality.
• Validate solutions through established quality assurance processes.
• Ensure all deliverables meet acceptance criteria before release.

Scrum Collaboration ------------------

### Partner with the Development Manager

• Maintain healthy agile practices and assist with delivery expectations.
• Actively participate in Scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, and Retrospective.

### Foster a collaborative environment across cross-functional teams

• Champion agile principles and continuous improvement within the team.

Collaboration Model ------------------

The DPO works closely with the following roles to ensure alignment, quality, and delivery of business value:

• Digital Product Manager DPM: Aligns user stories with vision and provides regular communication on delivery.
• Solution Architect SA: Collaborates on technical design and prioritization.
• Development Manager Scrum Master: Aligns on backlog priorities and delivery expectations.
• Software Engineer Dev: Acts as SME and manages backlog.
• Software Quality Assurance SQA: Collaborates on test plans and quality outcomes.
• Test Lead SDET: Identifies automation opportunities and provides feedback.
• Other DPOs: Syncs on cross-product dependencies and champions standards.
• Financial Planners Planning SMEs: Validate planning logic, assumptions, and advisor workflows.
• Compliance & Risk: Ensure planning methodologies and outputs meet regulatory and supervisory expectations.
• Advisor Experience: Field enablement, support adoption, training, and feedback loops.

Supervisory Responsibility -------------------------

No direct supervisory responsibility, but must provide guidance to Agile teams and collaborate with cross-functional stakeholders.

Skills & Qualifications ----------------------

### Education

• Bachelors degree required; may consider experience in lieu of degree.

### Work Experience

• Experience in product ownership, preferably in digital solutions for financial services firms.
• Experience in backlog management, user story creation, and collaborating with development teams.
• Familiarity with Agile and/or Scaled Agile SAFe frameworks.
• Experience supporting digital financial planning tools within wealth management or financial services.
• Hands-on experience working with MoneyGuide or similar financial planning platforms (e.g., Naviplan eMoney preferred).
• Experience translating complex financial planning concepts into digital workflows and system requirements.
• Experience working in regulated environments with compliance and risk oversight.
• Proven ability to partner with advisors, planners, and business leaders to drive adoption and measurable outcomes.

### Certifications

• The preferred candidate will have one or more certifications in the following areas:
• Product Management
• Agile and Scaled-Agile SAFe
• Platform and Technology
• Process Improvement
• Financial Services
• Certified Financial Planner (CFP) or experience working closely with CFP professionals (not required)
• Experience supporting advisor-facing planning tools at scale preferred

### Required Knowledge, Skills, and Abilities

• Agile frameworks (Scrum, SAFe)
• Industry trends in digital financial services
• Familiarity with digital platforms and relevant tech stacks
• Familiarity with customer research personas and UX design principles
• Core financial planning concepts (retirement planning, goal-based planning, cash flow modeling, assumptions management)
• Understanding of advisor-led planning workflows and client-facing planning outputs
• Familiarity with financial planning data inputs, calculations, and scenario modeling
• Analytical thinking with a focus on data-driven decision-making
• Ability to act as a bridge between business and technology teams
• Highly organized and detail-oriented with the ability to prioritize in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Empathetic and customer-focused with a passion for delivering value
• Exceptional documentation skills covering both technical and business writing in MS Office files (e.g., Word, Excel) and tools (e.g., ADO, Trello)

Investment and insurance products are not deposits, are not insured by the FDIC, and may lose value. A financial plan by itself cannot assure that retirement or other financial goals will be met. First Command Financial Services Inc. and its related entities are not affiliated with authorized to sell or represent on behalf of or otherwise endorsed by any federal employee benefit program, the U.S. government, the U.S. Armed Forces, or any other third-party mentioned on this site.