Digital Project Manager

The Digital Project Manager plays a critical role in delivering a remarkable patient and consumer experience by supporting digital experience operations, provider data integrity, and cross‑functional request intake. This role serves as a central point of coordination across digital experience, marketing, data, and clinical stakeholders to ensure timely triage, prioritization, and execution of digital initiatives.

The position combines project coordination, operational oversight, stakeholder communication, and subject‑matter expertise in provider data and Physician Finder functionality. The Digital Project Manager applies strong organizational, communication, and problem‑solving skills to support digital solutions from intake through execution while maintaining high standards for accuracy, efficiency, and customer experience.

This is a full-time role, Monday through Friday. 

• Education: 4 Year / Bachelor's Degree, required. Bachelor's Degree in marketing, communications, technology, business, or related field. Graduate Degree, preferred.
• Experience: Minimum of 6 or more years of experience in digital, marketing or communications project management, required.
• Licensure/Certification: Project Management Professional, preferred. Certified Scrum Master, preferred.
• Additional skills required: 
  • Interpersonal leadership skills, teamwork/collaboration, and effective communication style
  • Eagerness to contribute to a team in transition and help shape the future of our department
  • Extremely flexible and resilient to changes in direction, priorities and projects
  • Strong proficiency with modern, agile project management methodologies
  • Experience using project management tools such as Microsoft Project, Microsoft SharePoint / Teams, JIRA, Confluence, Workfront, Basecamp, Azure DevOps, etc.
  • Experience developing and managing OKRs, KPIs and timelines across multiple business units
  • Experience/interest in developing digital communications strategies and managing websites
  • Ability to balance multiple projects and coordinate with clients and business partners to develop and implement effective and creative digital solutions
  • Ability to simplify and present technical, complex concepts to non-technical business partners
  • Proven expertise at implementing and managing processes to drive team efficiency and quality of execution
• Additional Skills/Requirements (preferred): Proven knowledge of website technologies such as platforms and content management systems. Willingness and self-initiative to learn and grow in any areas of lower proficiency.

Digital Experience Triage & Project Coordination

• Serve as a primary intake and triage point for digital experience requests, ensuring accurate intake, prioritization, and routing of work across the digital experience team.
• Coordinate multiple concurrent initiatives, maintaining clear scope, timelines, dependencies, and deliverables.
• Develop and maintain project documentation, workflows, intake records, and status reporting to ensure alignment across teams and stakeholders.
• Identify risks, dependencies, and resource constraints, escalating issues and communicating impacts as appropriate.

Provider Data Support & Remediation (Tier 1)

• Provide Tier 1 support for provider data issues, including intake, assessment, resolution, and escalation when needed.
• Coordinate remediation efforts related to provider, specialty, and location data to ensure accuracy and consistency across digital platforms.
• Partner with data governance, IT, digital products, and operational teams to resolve data issues and support process improvements.

Stakeholder Communication & Support

• Act as a point of contact for marketing, clinical, digital, and operational stakeholders.
• Communicate project status, timelines, risks, and outcomes through clear and timely updates.
• Support alignment across stakeholder groups with competing priorities by documenting decisions and next steps.
• Participate in status meetings, intake reviews, and working sessions as needed.

Marketing Request Traffic Coordination

• Coordinate the intake and flow of marketing‑related digital requests, ensuring proper documentation, prioritization, and assignment.
• Maintain visibility into request volume and turnaround times, flagging issues or bottlenecks.
• Partner with marketing and digital teams to support continuous improvement of intake workflows and service models.

Physician Finder Expertise Management

• Serve as a functional expert for Physician Finder content and provider digital profiles.
• Support maintenance and optimization of provider expertise, specialties, and digital representation.
• Collaborate with internal teams to ensure Physician Finder content supports patient access and search accuracy.

Provider & Location Exclusionary Logic Management

• Support the management and maintenance of provider and location exclusionary logic across digital platforms.
• Assist with documentation, testing, and validation of exclusion rules and updates.
• Coordinate with technical and operational teams to ensure consistent application of business rules.

Additional Responsibilities

• Contribute to process improvement initiatives that enhance efficiency, quality, and scalability.
• Assist with tracking and reporting on key performance indicators (KPIs) related to intake volume, turnaround time, and data quality.
• Support change management activities, including documentation, training coordination, and transition to operational support.
• Perform other duties as assigned.