Digital Services Product Support Engineer

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Job Description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Pay range and compensation package

Compensation: $85,000-115,000/annual, based on industry experience, plus bonus opportunity.

Benefits

Our positions come with a benefits package that includes:

• Blue Cross Blue Shield PPO medical
• Dental
• Vision
• Company paid Life, AD&D, STD and LTD

Our total compensation package includes:

• 401k plan with a 4% company match when you contribute 5%
• Annual performance-based bonuses
• Annual performance-based merit increases
• Competitive base, bonus opportunity
• 11 paid holidays
• 3 weeks'' paid time off (PTO) for years 1 to 3
• 4 weeks'' paid time off (PTO) for years 3 and 4
• 5 weeks' paid time off (PTO) for years 5+

Digital Services Product Support Engineer

Job Description -

• Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.

• Provide technical expertise and direction for the Komax Digital product lines to meet company goals.

• Provide accurate and timely 1st-level Komax Digital support to internal and external customers.

• Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.

• Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.

• Perform local Komax Digital product testing and validation.

• Created and distributed customer service bulletins for Komax Digital product's new features, improvements, best practices, and requirements.

• Assist the sales team with demonstrations and information on Komax Digital services.

• Develop a process to monitor, communicate, and address customer machines' performance issues based on Komax Digital data.

• Monitor, maintain, and update key performance indicators to management monthly.

Education -

High school graduate or G.E.D. or related experience - required.

Electrical/Electronic or Technical Certificate or Degreed - preferred

Work experience -

2 years of technical or digital work experience

2 years of technical and digital work experience in the wire harness market - preferred

Requirements -

Knowledge of personal computers with MS Office

Knowledge of Salesforce and SAP4HC ERP

Experience with networks - preferred

Good oral and written communication skills

Ability to lift 50 pounds

Prolonged sitting and standing at trade shows

Reasonable accomodations may be made to enable individuals with disabilities

Information at a Glance

Apply now

Posting Location: Buffalo Grove. Illinois

Professional area: Sales & Service

Career Level: Professionals

Employment Type: Fulltime

Equal Opportunity Statement

Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified

applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected

veteran status and will not be discriminated against on the basis of disability.

Do you have any questions?

For further details, please contact: Karen Plendl, Head of HR, via email: hr.buf@komaxgroup.com

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