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Job Description
The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.
The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.
Pay range and compensation package
Compensation: $85,000-115,000/annual, based on industry experience, plus bonus opportunity.
Benefits
Our positions come with a benefits package that includes:
Our total compensation package includes:
Digital Services Product Support Engineer
Job Description -
Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.
Provide technical expertise and direction for the Komax Digital product lines to meet company goals.
Provide accurate and timely 1st-level Komax Digital support to internal and external customers.
Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.
Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.
Perform local Komax Digital product testing and validation.
Created and distributed customer service bulletins for Komax Digital product's new features, improvements, best practices, and requirements.
Assist the sales team with demonstrations and information on Komax Digital services.
Develop a process to monitor, communicate, and address customer machines' performance issues based on Komax Digital data.
Monitor, maintain, and update key performance indicators to management monthly.
Education -
High school graduate or G.E.D. or related experience - required.
Electrical/Electronic or Technical Certificate or Degreed - preferred
Work experience -
2 years of technical or digital work experience
2 years of technical and digital work experience in the wire harness market - preferred
Requirements -
Knowledge of personal computers with MS Office
Knowledge of Salesforce and SAP4HC ERP
Experience with networks - preferred
Good oral and written communication skills
Ability to lift 50 pounds
Prolonged sitting and standing at trade shows
Reasonable accomodations may be made to enable individuals with disabilities
Information at a Glance
Apply now
Posting Location: Buffalo Grove. Illinois
Professional area: Sales & Service
Career Level: Professionals
Employment Type: Fulltime
Equal Opportunity Statement
Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified
applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected
veteran status and will not be discriminated against on the basis of disability.
Do you have any questions?
For further details, please contact: Karen Plendl, Head of HR, via email: hr.buf@komaxgroup.com
2024 Komax Holding AG. All rights reserved.
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