Digital Shelf Operations Specialist

Description

The Central Garden & Pet eCommerce business accounts for a meaningful (and growing!) part of the total Central business! We are actively seeking a Digital Shelf Operations Specialist, to support accurate execution across priority eCommerce channels, with primary focus on Amazon and Chewy. This role is the execution control point for item setup, retailer portal workflows, catalog health, launch readiness, approved pricing updates, and issue documentation.

This crucial role helps ensure approved products are set up correctly, live, accurate, searchable, and buyable for the consumer. Success requires strong attention to detail, comfort working across systems, and the ability to coordinate clearly with Sales, BU eCommerce, Product Information Management, Marketing, Finance, Supply Chain, and retailer contacts.

This is an execution-focused role. The Specialist does not own commercial strategy, assortment strategy, content strategy, pricing decisions, or retailer negotiations. The role ensures approved decisions are submitted, tracked, validated, and escalated when execution is at risk. By ensuring consistent digital shelf execution, this role reduces operational risk and enables sales teams to focus on growth rather than issue resolution. This position is based from our Schaumburg, IL office and will report to the Director(s) of Pet eCommerce Sales.

What You Will Do:

• Execute approved new item setup, catalog maintenance, and product update workflows across assigned retailer systems and portals.
• Maintain launch readiness trackers for approved eCommerce launches, including setup status, missing inputs, blockers, owner, next step, and target go-live date.
• Monitor priority items for live status, buyability, suppression, missing content, image defects, variation issues, pricing display errors, and availability issues.
• Work in Salsify and retailer templates to support product data readiness, missing attribute follow-up, and approved content or attribute submissions.
• Create, submit, track, and close retailer portal cases with complete documentation and clear issue history.
• Execute approved cost and pricing updates in assigned systems, then validate accuracy after implementation.
• Support chargeback, deduction, and compliance issue documentation by gathering evidence, tracking root causes, and partnering with Sales and Finance on resolution.

What Success Looks Like:

• Priority products are live, accurate, searchable, and buyable by target launch dates.
• Catalog and portal issues are visible, aged, assigned to owners, and escalated before they become avoidable revenue problems.
• Approved pricing and catalog updates are implemented accurately and documented.
• BDMs spend less time chasing item setup, portal cases, catalog defects, and chargeback documentation.

REQUIRED EXPERIENCE & EDUCATION

• 2 to 4 years of experience in eCommerce operations, sales operations, catalog management, customer operations, item setup, or channel support.
• Hands-on experience with Amazon Vendor Central, Chewy vendor workflows, retailer portals, or similar customer systems.
• Experience managing item setup templates, catalog updates, product data workflows, or retailer case management.
• Working knowledge of product content, images, attributes, taxonomy, item dimensions, GTIN/UPC, and retailer requirements.
• Strong Excel or spreadsheet capability for trackers, issue logs, validation checks, and basic reporting.
• Strong follow-through, attention to detail, and written communication.

PREFERRED EXPERIENCE

• Experience with Salsify or another Product Information Management platform.
• Experience with Amazon Seller Central, Walmart Marketplace, Target Plus, Home Depot, Lowe''s, Tractor Supply, Costco.com, or other retailer portals.
• Experience supporting eCommerce new item launches, digital shelf monitoring, chargeback research, or catalog health reporting.
• Pet, consumer products, consumables, durables, or regulated category experience.

WORKING CONDITIONS

Comfortable, corporate office environment; frequent use of phone and PC; required overnight business travel approximately 5-15% depending on customer meetings, training, launch needs, and business priorities.

POSITION INFORMATION

This position pays $62,000-$67,000 per year depending on experience and the geographic location of metro Chicago, IL.

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with 3% company match
• Paid vacation, holidays and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional certifications)
• Referral Program with cash bonus
• Access to on-demand pay
• Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) is a leading consumer goods company in the pet and garden industries. Guided by the belief that home is central to life, the Company''s purpose is to proudly nurture happy and healthy homes. For over 45 years, its innovative and trusted solutions have helped lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a diversified portfolio of market-leading brands including Amdro, Aqueon, Best Bully Sticks, Cadet, C&S, Farnam, Ferry-Morse, Kaytee, Nylabone, Pennington, Sevin and Zo?con. With fiscal 2025 net sales of $3.1 billion, Central has strong manufacturing and logistics capabilities supported by a passionate, entrepreneurial growth culture. The Company is headquartered in Walnut Creek, California, and employs over 6,000 people, primarily across North America. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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