Digital Solutions Executive Director HSS

Overview

The Digital Solutions Executive Director for [HCFS or HSS] serves as the primary IT leader for ForHealth Consulting Digital Solutions, supporting the [HCFS or HSS] solution set. The Digital Solutions Executive Director for [HCFS or HSS] reports to the Managing Director of Digital Solutions.

The DS ED is responsible for driving IT strategy, solution delivery, and operational support for [HCFS or HSS], serving as a trusted technology advisor to the [HCFS or HSS] Managing Director and leadership team. As the key IT partner for [HCFS/HSS], this leader drives all technology initiatives, aligning IT resources, projects and activities closely to business needs and priorities.

The [HCFS/HSS] IT Leader fosters a collaborative, business-aligned approach to solution development and operational support, working across teams to ensure alignment of enterprise standards and the delivery of high-value solutions. The [HCFS/HSS] DS ED ensures that IT services, solutions, and initiatives are strategically aligned with business goals and deliver measurable value.

The [HCFS/HSS] DS ED is responsible for managing a multi-disciplinary team of IT staff, directing all [HCFS/HSS] IT activities and resources to help the business unit achieve its objectives through effective use of technology, while maintaining strong alignment with Digital Solutions leadership and strategy.

Responsibilities

• Define and drive the business unit's IT strategy to align technology with business objectives, service excellence, internal client experience, and operational performance.
• Develop and execute an annual technology plan and goals for assigned areas and secure executive leadership approval in alignment with ForHealth Consulting's IT Roadmap and overall goals, priorities and strategy.
• Manage and oversee the effective execution of IT services and projects with a focus on scope, schedule, budget, quality, successful outcomes and stakeholder satisfaction.
• Identify and champion digital transformation initiatives that enhance business workflows, data integration, and coordination of services with the goal of improving efficiency, reducing cost, and creating a competitive advantage.
• Advise leadership on technology investments, innovation opportunities, and performance metrics.
• Oversee and direct the implementation, configuration, and optimization of the applications and tools used by clients and business units.
• Ensure projects are on time and meet deliverables and client expectations.
• Deliver realistic, well defined and accurately scoped proposals for new projects, upgrades, enhancements, and system maintenance.
• Develop a collaborative relationship with Digital Solutions Executive Director for [HCFS or HSS] and the broader Digital Solutions team, to identify, design, and implement technology enhancements focused on driving operational efficiency, and improvements in the user and client experience.
• Develop strong partnership with Business Intelligence to develop reporting and analytics capabilities that support services delivered by the assigned business units.
• Collaborate with Enterprise Architecture and Shared Solutions teams to manage application life cycles including the development of an annual workplan identifying and prioritizing applications approaching end-of-life or requiring modernization.
• Collaborate with Security Architect to ensure alignment on security standards and recommendations.
• Ensure compliance with regulatory and interoperability standards and ensure adherence to enterprise standards, architecture, privacy and security in all [HCFS or HSS] IT activities.
• Lead and manage the [HCFS or HSS] IT solution set team, providing daily oversight, direction and management to achieve goals, deliverables and objectives.
• Support all [HCFS or HSS] IT needs including strategy, planning, budgeting, design, development, implementation, operations support, and coordination.
• Support business development, relationship development and client relationship management, representing Digital Solutions and [HCFS/HSS] in sales opportunities, proposals, client meetings, discussions and projects.
• Act as the advocate for the business unit within IT planning, governance, and budgeting processes.
• Oversee and manage the [HCFS/HSS] IT budget, including resource allocation, forecasting, and financial management.
• Direct IT budget and resource management for the [HCFS/HSS] business unit, including time tracking for project-level needs, vendor and development partner management, and surge staffing coordination.
• Establish and prioritize sub-teams as needed, in partnership with [HCFS/HSS] and Digital Solutions leadership, to focus on high-impact initiatives.
• Work with the Shared Solutions team to leverage common platforms, ensure integration, and promote standardization where appropriate.
• Collaborate with the Digital Solutions architecture/capture team to identify, select, design and deliver scalable solutions for [HCFS/HSS] for new business opportunities and to maintain and enhance the full portfolio of solutions supporting the business.
• Manage external solution partners, including UMass Chan IT and staff augmentation resources partners for approved projects.
• Develop, implement, and monitor policies and procedures for effective operation and security of [HCFS/HSS] IT systems.
• Monitor IT service performance and manage issue escalation for the business unit.
• Oversee and direct change management, communication, and adoption efforts related to IT initiatives.
• Track, measure, and report on the business value delivered by IT investments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
• 8+ years of experience in IT leadership roles, with direct experience supporting business units or functional areas
• Proven track record in IT strategy development, budget management, solution delivery, and operations
• Demonstrated ability to build effective partnerships with business leaders and serve as a trusted technology advisor
• Strong understanding of healthcare industry trends, compliance requirements, and consulting environments
• Excellent communication, stakeholder management, and problem-solving skills
• Proven ability to manage projects, coordinate cross-functional teams, and influence in a matrixed environment
• Deep experience with IT maturity, service management frameworks, and delivery methodologies

Additional Information

• Preferred Qualifications:
• Masters degree in Computer Science, Information Technology, Business Administration, or related field
• IT leadership experience in healthcare, human services or public sector
• Commercial consulting, service or solution delivery experience, with responsibility for project or client management
• PMP or Lean /Six Sigma certification
• Experience developing and applying metrics to measure and monitor the efficiency, effectiveness and quality of services, including developing and executing performance and service improvement plans
• Experience measuring and improving client satisfaction for technology services