Digital Store Operations Manager

Job TitleJob Description Required Education• Bachelor's degree in Business Administration, Marketing, Retail Management, E-commerce, Supply Chain, or a related field, or equivalent professional experience. Required Experience• Experience supporting eCommerce or retail store operations in a fast-paced environment. • Proven background coordinating product launches, catalog updates, and day-to-day store operations. • Experience managing inventory, order fulfillment, and merchandising activities. • Ability to balance multiple projects while meeting tight deadlines and maintaining accuracy. • Experience collaborating with cross-functional teams including marketing, logistics, customer service, and operations. • Strong understanding of customer-focused retail or ecommerce processes. Preferred Experience• Hands-on experience with Shopify Plus or Shopify backend administration. • Experience supporting Direct-to-Consumer (DTC) or omnichannel retail businesses. • Knowledge of product information management (PIM), third-party integrations, and print-on-demand workflows. • Experience using project management tools such as Monday.com or Asana. • Exposure to the music, entertainment, apparel, fashion, or consumer products industries. • Experience analyzing inventory and sales performance to improve merchandising strategies. Required Skills• Experience in eCommerce or retail store operations, including storefront management, product catalog maintenance, inventory management, merchandising, and order fulfillment. • Strong proficiency in Microsoft Excel, project coordination, cross-functional collaboration, customer service, problem-solving, and the ability to manage multiple priorities with excellent attention to detail.Preferred Skills• Experience with Shopify Plus or Shopify, Product Information Management (PIM), Monday.com, Asana, sales channel integrations, print-on-demand operations, and Direct-to-Consumer (DTC) ecommerce. • Ability to analyze sales and inventory reports and optimize digital merchandising and ecommerce performance. Key Responsibilities• Manage the daily operations of multiple ecommerce storefronts while ensuring an excellent customer experience. • Coordinate new product launches, store activations, and promotional campaigns. • Maintain accurate product information including pricing, descriptions, images, and collections. • Monitor inventory levels, recommend replenishment needs, and support merchandising updates. • Partner with marketing, creative, technology, logistics, fulfillment, and customer service teams to execute business initiatives. • Support integrations with external vendors and sales channels to improve operational efficiency. • Review sales, inventory, and operational reports to identify trends and recommend improvements. • Investigate and resolve backend storefront, order processing, and fulfillment issues. • Assist with digital product releases and ensure timely execution of artist and label initiatives. • Communicate operational updates, delays, and product information to internal stakeholders and customer support teams. • Ensure storefront functionality, merchandising, and navigation remain optimized for revenue growth and customer satisfaction. • Support multiple concurrent projects while maintaining accuracy, meeting deadlines, and adapting to changing business priorities.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**