Customer Service Representative and Sports Fanatic Supporting ESPN TTEC
Colorado Springs, CO7 days ago
Job Store Staffing
- Colorado Springs, CO
- 30+ days ago
- $18–$20 Per Hour
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Acceptance Testingunmatched
- Banking Servicesunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- English Languageunmatched
- Financeunmatched
- Financial Servicesunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Multilingualunmatched
- Online Bankingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Product Supportunmatched
- Product/Service Launchunmatched
- Progress Reportsunmatched
- Sales Supportunmatched
- Service Deliveryunmatched
- Spanish Languageunmatched
- Strategic Planningunmatched
- Writing Skillsunmatched
Description
Job Store Staffing is currently seeking a Digital Support Representative for our client. This individual must have sufficient background knowledge in both the financial and digital/electronic industries to be able to deliver exceptional service to members and internal staff.
Location: North Colorado Springs, 80921
Shift: 40 hour work weeks between Monday - Saturday 7 am to 6 pm
with OT and Saturdays as needed
Starting Pay: $18-20/hour
plus a $1 language differential (bilingual Spanish/English)
Anticipated Start June 1
Responsibilities:
- Troubleshoot issues, then accurately document defects for the development team’s prompt resolution (capture steps, provide quantifiable impact)
- Monitor and report issues, progress, and resolutions to staff and membership
- Translate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries
- Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staff
- Testing user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations
- Direct support of members and employees’ service issues
- Gather and communicate member/staff feedback on feature enhancements and help improve staff and member engagement with digital channels
- Support projects within the organization's strategic plan: maintain relevant and efficient digital product and service offerings
Qualifications:
- High School Diploma or equivalent
- Required – 1+ years of experience in customer service or financial service, or related degree program
- Required - 1+ years experience in electronic product support or related degree program
- Broad command and understanding of financial industry
- Functional knowledge of compliance, fraud intervention, and internal controls regarding electronic banking
- Strong knowledge of digital channels
- Excellent organizational skills
- Mastery of verbal and written communication skills
- Skilled in conflict resolution/management to professionally de-escalate member concerns
- (Preferred) proficiency with Symitar, Bill Pay Administration, Online Banking, and Online Banking Administration, CRM
Numbers & Facts
| Location | Colorado Springs, CO |
| Salary | $18–$20 Per Hour |
Similar Jobs
38356 Sales Representative Perkins Motors
Colorado Springs, CO30+ days ago- Full-time
- Employee
Remote Sales Representative Reineke Agency
Colorado Springs, CO9 days agoRemote- New!
Retail Customer Service Associate FedEx
Colorado Springs, Colorado4 days ago- $17–$19.98 Per Hour
- Part-time
Lead Retail Customer Service Associate FedEx
Colorado Springs, Colorado20 days ago- $17.75–$20.85 Per Hour
- Full-time