Digital Systems Support Engineer

Digital Systems Support Engineer - United States - 189861 - Koch

Skip to content

Koch Home Page

• Search jobs

• Login

• Candidate Profile

• Employee Login

• Login

• Candidate Profile

• Employee Login

• Home

• Search Jobs

• Life at Koch

• Companies

• Overview

• Koch

• i360

• KBX

• Koch Ag & Energy Solutions

• Koch Minerals and Trading

• Koch Investment Companies

• Koch Disruptive Technologies

• Koch Equity Development

• Koch Engineered Solutions

• Flint Hills Resources

• INVISTA

• Georgia-Pacific

• Molex

• Phillips Medisize

• Guardian Industries

• Guardian Glass

• Infor

• Career Fields

• Hiring Process

• Early Careers

• Military

• Events

• Candidate Portal

• Join our Talent Community

• Employee Login

• Learn More About Koch

• Koch Newsroom

• English - US

• Deutsch

• English - US

• Español - ES

• Français - France

• Polski

• -

• < Back to Search Results

Digital Systems Support Engineer

Location(s)

Hudson, Wisconsin

Company

Molex

Career Field

Information Systems & Technology

Job Number

189861

Apply now

Share

• Email
• Facebook
• X
• LinkedIn

Your Role

Molex is seeking a Digital Systems Support Engineer to join our Optical Systems Business Unit (OSBU). In this role, the successful candidate will be part of a global operations team, contributing to the expansion, stabilization, and on-site support of OSBU's manufacturing digital capabilities across North America and Mexico.

Our Team

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

What You Will Do

• Serve as the North America Digital Operations support point, based in Hudson, supporting Hudson production operations and providing same-time-zone support coverage for Naperville and Guadalajara when needed.
• Provide local first-response support for production digital systems, including manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning applications, terminals, and other manufacturing support systems.
• Troubleshoot day-to-day production system issues by working directly with production, engineering, quality, planning, local IT, Global IT, external vendors, and application owners.
• Provide on-site support for shopfloor digital issues that require local presence, such as user operation checks, terminal/device verification, scanner/printer connectivity, workstation setup, and line-side system usage.
• Work closely with the Zhuhai-based Digital Operations team to escalate and resolve system issues, coordinate with L2/L3 support teams, and ensure alignment with global standards, governance, and escalation processes.
• Monitor system performance, interfaces, data flow, and system availability to ensure production continuity and data integrity.
• Support new system deployment, production ramp-up, user acceptance testing, go-live readiness, hypercare, and post-go-live stabilization for North America and Mexico sites.
• Support user access management, role assignment, and basic system administration tasks in line with company policies.
• Train and enable local key users and production users on digital system operation, issue reporting, basic troubleshooting, and standard work instructions.
• Document support cases, recurring issues, root causes, workarounds, and lessons learned to improve the regional support knowledge base and reduce repeated incidents.
• Identify opportunities for system optimization, automation, and continuous improvement to improve operational efficiency and system reliability.

Who You Are - Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Automation, Industrial Engineering, Engineering, or a related technical field.
• Solid troubleshooting and analytical skills, with the ability to support live production environments under pressure.
• Good understanding of system integration concepts, including interfaces, APIs, data flow, and basic application connectivity.
• Familiarity with databases, SQL queries, operating systems, and basic networking concepts.
• Must be able to meet applicable U.S. Person access requirements for ITAR-controlled production support, where required by the work scope and subject to Trade Compliance / Legal confirmation.
• Willingness to provide on-site support, in the US and Mexico, and respond quickly to urgent production issues when needed. Travel to Mexico will be at least quarterly.

What Will Put You Ahead

• Experience supporting manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning systems, or other production-related systems in a manufacturing environment.
• Understanding of manufacturing operations and the ability to connect system issues with shopfloor process impact.
• Experience supporting production ramp-up, new site deployment, system go-live, hypercare, or manufacturing digital transformation projects.
• Experience working in a multi-site or global support model, especially with remote teams across different time zones.
• Experience supporting system rollout, user training, go-live readiness, and post-go-live stabilization.
• Familiarity with log analysis, system monitoring, performance troubleshooting, and incident management processes.
• Basic scripting, data query, or automation capability, such as SQL, Python, PowerShell, or similar tools.
• Exposure to manufacturing data analytics tools, such as Power BI or similar reporting platforms.
• Multilingual capability, particularly English, Mandarin Chinese, and Spanish, to support collaboration across global and regional manufacturing sites.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

#LI-JM3

Apply now

Share

• Email
• Facebook
• X
• LinkedIn

Similar jobs

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Principle Engineer, Hardware

Location:

Wuhan, Hubei

Job Number:

176360

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Engineer,Antenna System

Location:

Shanghai, Shanghai

Job Number:

189470

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Director, Hardware Development - Optical Transceiver

Location:

Fremont, California

Job Number:

189735

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

System Architect for High-Performance Systems

Location:

Fremont, California | Lisle, Illinois

Job Number:

173193

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Sr Engineer, Hardware

Location:

Wuhan, Hubei

Job Number:

185518

View all

Koch

Search Jobs Life at Koch Hiring Process Early Careers Military Events

2026 Koch IP Holdings, LLC. All Rights Reserved

Terms of Use Privacy Policy Code Of Conduct California Supply Vendors Right to Work Pay Transparency Policy Cookies Settings Help Equal Employment Opportunity Family Medical Leave Act Employee Polygraph Protection Act E-Verify Illinois E-Verify information click here, aquí, or tu

Privacy Preference Center

Privacy Preference Center

Your Privacy

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information

• Strictly Necessary Cookies

Strictly Necessary Cookies

Always Active

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie Details

• Performance Cookies

Performance Cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Details

• Functional Cookies

Functional Cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie Details

• Targeting Cookies

Targeting Cookies

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie Details

• Social Media Cookies

Social Media Cookies

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookie Details

Back Button

Advertising Cookies

Filter Button

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All