Digital Workplace - Engineer

OSI (an EXL company) is seeking a Desktop Support Technician in Lee's Summit, MO. The role is 100% onsite and would focus on all aspects of the laptop life cycle as well as providing Level 1 and 2 support for the Help Desk and onsite/remote support. The ideal candidate will have a Desktop Support background possessing high attention to detail and organizational skills.

Work location: Lee's Summit, MO 64086

Salary budget: 55K to 62K USD + bonus

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

• 2-5 years Desktop Support Experience
• 2-5 years of Windows 10/11 Experience
• 1-2 years of Staging & Imaging Tools Experience
• 1-2 years of Ticket Documentation (in Corp Environment following ITIL guidelines a plus)
• Experience with and knowledge of Active Directory
• Experience with and knowledge of Office365, Teams, and Outlook
• Experience with client side SCCM Software Center and Configuration Manager a plus
• Strong attention to detail and critical reasoning skills
• Ability to problem solve and determine resolution for technical issues
• Strong individual work ethic while possessing and exhibiting team-oriented mindset
• Ability to manage multiple projects at once while handling time sensitive urgencies
• Excellent communication and client relation skills
• Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs
• Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines
• Test and repair returned hardware as necessary
• Assist with testing of new hardware, software, and network technologies
• Provide technical support to remote users and other internal departments
• Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in SNOW/Service Now Ticketing System
• Assist on small to medium IT projects as needed
• Assist with vendor and 3rd party resources as needed
• Communicate and escalate issues to other members of the Global IT Team when necessary
• Adhere to Company SLA's
• Perform any other duties as assigned
• Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs
• Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines
• Test and repair returned hardware as necessary
• Assist with testing of new hardware, software, and network technologies
• Provide technical support to remote users and other internal departments
• Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in SNOW/Service Now Ticketing System
• Assist on small to medium IT projects as needed
• Assist with vendor and 3rd party resources as needed
• Communicate and escalate issues to other members of the Global IT Team when necessary
• Adhere to Company SLA's
• Perform any other duties as assigned