Digital Workplace Engineer SharePoint Post-Migration Support (Fort Worth, TX)

Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Digital Workplace Engineer – SharePoint Post-Migration Support to join our team working onsite at our client's office located in Fort Worth, TX.

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Job Title: Digital Workplace Engineer – SharePoint Post-Migration Support 
Work Location: Fort Worth, TX
Duration: Contract extendable up to 18 months with possible conversion
Education/Experience Required: Experience in service desk, desktop support, or digital workplace support, with substantial hands-on SharePoint troubleshooting experience

Job Description & Responsibilities:

• Deliver high-quality technical support to Legal team members and other business users post-SharePoint migration.
• Diagnose and fix post-migration issues related to document accessibility, permissions, broken links, search functionality, file synchronization, and document libraries.
• Engage directly with users to comprehend issues, provide clear solutions, and minimize work disruptions.
• Manage support requests until resolved, coordinating with SharePoint administrators and other IT teams when necessary.
• Instruct users on new document access, sharing, and collaboration workflows.
• Document solutions, identify recurring problems, and create support guidance for future migrations.
• Handle confidential information discreetly and adhere to security and access protocols.

Skills & Qualifications:

• Experience in service desk, desktop support, or digital workplace support, with substantial SharePoint troubleshooting experience.
• Strong knowledge of SharePoint document libraries, permissions, sharing, search, and version history.
• Proficiency in supporting Microsoft 365 applications, including Teams, OneDrive, and Office, and resolving related collaboration issues.
• Experience in assisting users post-technology migration or significant system changes.
• Excellent interpersonal skills, patience, and the ability to explain technical issues to non-technical users.
• Strong commitment to follow-through, attention to detail, and ability to manage multiple support priorities.
• Experience supporting executives, Legal departments, or other high-touch business users is preferred.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.