Pay: From $15.50 per hour
Job description:
Summary:
- At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.
- The overall responsibility for servers is to provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.
Qualities of a Great server:
- Patience
- Good Sense of Humor
- Enthusiastic
- Ability to remain calm under pressure
- Ability to multi-task
Knowledge / Technical Expertise:
- Familiar with and practice all company standards related to position.
- Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Inform guests of specials and feature items.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system.
- Deliver food and beverages to guests in a timely matter.
- Run food orders from the pick-up window promptly regardless of which server placed the order.
- Perform side work at the start and end of each shift as assigned.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Pre-bus tables frequently.
- Prepare bill and present check to guest at appropriate point in service sequence.
- Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
- Be ready and willing to assist fellow servers as situations arise.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Possess verbal and language skills to understand and communicate with guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
- Other Duties as assigned
Appearance / Uniform:
- Complies with all company standards related to appearance and uniform standards. Examples include hair, jewelry, shoes, suspenders, nametags, facial hair, etc. as detailed in the company handbook.
Work Conditions:
- Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.
Postural & Physical Demand Requirements:
- Frequent reaching above waist, chest and shoulder level as well as and reaching below waist level.
- Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).
- Continuous standing on hard surfaces for many tasks.
- Frequent hip flexion while walking for all tasks.
- Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)
- Be able to work in a standing position for long periods of time.
- Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds frequently, 50 lbs. occasionally.
- Bending, squatting, stooping for cleaning activities throughout the shift.
- Climbing on step stools for cleaning projects as needed.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Work schedule
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Tips
Benefits
- Employee discount
- Flexible schedule