Dining Host/Hostess

Chick-fil-A - Dining Host/Hostess Needed

Are you passionate about providing exceptional customer service in a positive and people-focused environment? Do you thrive in a fast-paced setting where teamwork and leadership development are valued?

Join Chick-fil-A, Downingtown, Pennsylvania a brand known for investing in its team members and communities!

At Chick-fil-A, the Dining Host/Hostess Team Member is the first person to greet our guest! This role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. As a Dining Host/Hostess, you will play a crucial role in ensuring customer satisfaction and delivering a delightful dining experience. The ideal candidate must be able to execute Chick-fil-A hospitality with our guests in a caring way. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• Paid training
• Employee discounts
• Flexible scheduling (and closed on Sundays)
• Competitive pay
• Scholarship opportunities
• A fun work environment where you can positively influence others
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals

Dining Host/Hostess Responsibilities:

• Cheerfully greets guest and ensures a pleasant dining experience
• Provide exceptional customer service in a positive and people-focused environment
• Be the primary point of contact for our dine-in guest, showcasing dedication and understanding
• Thrive in a fast-paced setting
• Serve guest by providing comprehensive service and product information
• Resolve service and product issues promptly
• Ensure guest satisfaction and a pleasant restaurant experience
• Utilize organizational and communication skills to build trust and rapport with guest
• Takes initiative to maintain cleanliness of tables, chairs, dining and restroom areas
• Team-oriented, adaptable, dependable, with a strong work ethic
• Provide solutions to customer complaints in line with company policies
• Ability to work on your feet for the duration of your shift
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualification and Job Requirements:

• Cheerful and positive attitude
• Commitment and reliable
• Multitasking abilities
• Enjoys serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Dependable
• Strong customer service skills
• Conflict resolution expertise
• Active listening skills
• Quick response to requests
• Restaurant and customer service knowledge
• Problem-solving capabilities
• Quality-focused
• Effective communication skills

Location: 845 E. Lancaster Avenue, Downingtown, Pa. 19335

If you are a talented and motivated individual looking to enhance your hospitality and business service skills while employed in a rewarding and enthusiastic work environment, apply now to be a part of the Chick-fil-A Downingtown team!

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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