Dining Outlet Supervisor

The Food and Beverage Supervisor supports daily operations while developing leadership and management skills. The role assists management with store operations, team supervision, customer service, inventory control, and opening/ closing responsibilities. The ideal candidate is dependable, customer focused, organized, and capable of leading by example in a fast-paced environment

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Leadership and Team Support

• Assist management with supervising and motivating team members
• Lead shifts as a manager on duty and ensure daily tasks are completed efficiently
• Train and coach employees on company policies, procedures, and customer service standards
• Maintain a positive and professional work environment

Customer Service:

• Deliver exceptional customer service and resolve customer concerns professionally
• Handle escalating customer issues and assist with problem solving

Operations:

• Perform opening and closing duties as a shift supervisor
• Ensure restaurant/ company policies and safety procedures are followed
• Maintain cleanliness, organization, and visual presentation standards
• Monitor inventory levels and assist with restocking
• Support daily operational planning
• Follow and enforce all food, safety, and sanitization procedures provided

Sales and Performance:

• Monitor daily sales activity and encourage team productivity
• Administrative Duties:
• Handle cash management, deposits, and register reconciliation.
• Complete reports, documentation, and operational checklists accurately
• Complete daily shift logs
• Complete appropriate trainings listed on the human resources Training Matrix
• Adhere to Wheeling Park Commission's safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees

COMPETENCIES

• Previous experience in customer service preferred
• Preferred but not required, leadership or supervisory experience
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast based environment
• Reliable, punctual, and detail oriented
• Flexible schedule, including mornings and nights, as well as weekends and holidays
• Ability to lift 25-50 pounds as needed
• Leadership and team building abilities
• Problem solving and conflict resolution
• Time management and organization
• Customer focused mindset
• Adaptability and willingness to learn
• Basic computer and cash handling skills

SUPERVISORY RESPONSIBILITIES

Directly supervises approximately 30 staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.