Dining Services Director

Position Summary

Qualifications

• Must have high school diploma or equivalent
• Must have 2 years’ dining services management experience with 1 year prior experience in senior living
• Graduate of A.D.A. approved course in food services OR certification in the culinary field preferred
• Must have current ServSafe certification

Primary Job Responsibilities

Administrative and Planning Duties

• Plans, develops, organizes, implements and evaluates dining services goals, policies and procedures
• Maintains compliance with budget in labor and expense control
• Plans written menus at least 30 days in advance of preparation/serving dates involving resident preferences
• Interviews new residents to welcome, acquire food preferences, allergies and special requests
• Holds monthly Food Committee with residents to ensure resident satisfaction in dining services
• Develops system to track resident’s dietary needs/preferences and monitors for changes
• Confers with dietitian to ensure menus and department policies conform to nutritional standards
• Develops menus offering heart healthy choices and takes into consideration low sodium and diabetic diet needs
• Continually upgrades knowledge of dietary management and nutrition to benefit community’s services
• Works with other department leaders to ensure flawless execution of special events
• Collects all guest and visitor payments and forwards to business office
• Represents dining services team at resident council meetings for feedback

Kitchen and Dining Room Duties

• Inspects kitchen for compliance with state and county regulations including sanitation, food storage, record keeping, food temperatures, portion sizes and chemical usage/storage
• Reviews daily menus making substitutions when necessary and records changes on menus
• Inspects meals for nutrition and attractiveness in delivery; performs meal counts
• Orders food, supplies and equipment for food preparation and service
• Develops prep and pull lists to maintain food quality and consistency
• Reviews all deliveries for quality, proper amounts and pricing
• Ensures communication and teamwork between kitchen staff and servers
• Inspects dining room presentation to ensure compliance with company standards of hospitality
• Inspects daily cleaning of dining room
• Visits with residents in dining room during dinner meal at least four evenings per week

Supervisory Requirements

• Recruits, selects, hires, trains, evaluate, supervises and counsels dining services team
• Schedules department hours appropriately
• Serves as an effective role model and maintains an approachable management style
• Treats all associates respectfully

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective written and verbal communication skills
• Must be proficient in computer skills (e.g., Excel, Word, internet based ordering systems, email)
• Must reasonably accommodate resident preferences in dining services
• Must be able to receive and resolve complaints graciously
• Must visit with residents in the dining room during dinner meal at least 4 evenings per week
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must perform proficiently in all applicable competency areas
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Must understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Century Parks’ Code of Ethics and completes all required compliance training

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