Dining Services Shift Leader (Year-Round)

The Dining Services Shift Leader ensures a welcoming, efficient, and service-focused dining experience for students, faculty, staff, and guests. Overseeing front-of-house operations in a cafeteria-style setting, this position leads and supports a team of service staff to provide exceptional hospitality, uphold cleanliness and safety standards, and maintain smooth service flow during meals.

Essential Duties & Responsibilities:

• Manage daily front-of-house operations including staff schedules, meal period assignments, breaks, and shift changes.
• Support the hiring, onboarding, and training of Dining Services team members to ensure consistency, quality, and excellent service.
• Provide ongoing coaching, in-the-moment feedback, and input for performance reviews to support employee growth and accountability.
• Ensure all team members are positioned appropriately for meal service and understand their roles and expectations.
• Lead by example to maintain a welcoming, customer-focused environment that reflects Interlochen's values of respect, care, and community.
• Monitor portion control, menu presentation, and guest flow to ensure smooth and efficient service throughout each meal period.
• Ensure full compliance with food safety and sanitation standards by upholding proper hygiene, grooming, uniform, and glove-use practices, and by monitoring adherence to all state and local health regulations for food handling, storage, and service.
• Maintain high standards of cleanliness, organization, and safety in all dining and serving areas.
• Foster a positive, cooperative, and inclusive work environment that promotes teamwork, morale, and professional growth.
• Adhere to Interlochen Center for the Arts (ICA) policies and demonstrate stewardship of ICA resources and finances.
• Perform additional duties as assigned to support the success of Dining Services and the campus community.
• High school diploma preferred; equivalent experience considered.
• Minimum of two years of supervisory or management experience in a food service environment.
• ServSafe certification required.
• Knowledge of food safety practices and state health regulations.
• Familiarity with Mac laptops, Gmail, and digital communication tools used for email, newsletters, and ICA updates.
• Must meet and maintain background screening requirements as detailed in policy 12.HR.01 Pre-Employment and Employee Background Checks.
• Strong problem-solving skills and the ability to lead, function effectively within, and support a collaborative, team-based environment.
• Effective verbal and written communication skills, including the ability to follow and execute specific instructions with accuracy and consistency.
• Ability to promote and maintain positive, professional interactions with students, staff, guests, and other internal and external stakeholders.
• Demonstrated respect for cultural, ethnic, spiritual, and linguistic diversity and values, including differences in personal goals, lifestyle choices, and varying family backgrounds and histories.
• Health, dental, and vision insurance
• Vacation, Sick, Holiday and generous winter holiday time off
• Life insurance
• Voluntary life insurance
• Short and long-term disability
• Employee development & tuition reimbursement programs
• 403(b) plan, managed by TIAA
• Free or discounted employee tickets to Interlochen performances and events *some exceptions apply
• Early event ticket purchase before general public sales begin
• Free Stone Cafeteria meal on shift
• Dennison Recreation Center accessibility (includes spouses)
• Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus)
• Employee Referral Program (cash payments)
• Tuition discounts for employee's children at Academy, Camp and Interlochen Online
• Parental leave (12 weeks paid for Pregnancy/Maternity/Childbirth leave, 6 weeks paid for Parental leave).

Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents. In addition, Interlochen employees may be eligible for the MI Tri-Share Program. This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible). Income guidelines and more information about MI Tri-Share can be found at https://www.michigan.gov/mwc/initiatives/mi-tri-share-child-care.