Duties:
Hybrid work schedule -3 days in office
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the worlds best brands
Primary Purpose:
To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.
Essential Functions and Responsibilities
Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
Additional Functions and Responsibilities
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Supervisory Responsibilities
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
Skills:
Qualifications
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience
Ten (10) years claims management experience including three (3) years prior supervisory experience or equivalent combination of education and experience required.
Skills & Knowledge
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Work Environment
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Education:
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.