Customer Service
Customer service involves answering incoming telephone calls, emails, and web chats regarding billing and payment inquiries for policyholders and insurance representatives in accordance with team standards. Professional Development
Pursue opportunities for insurance education and training as well as personal and professional development. Issue Resolution
Perform research and follow-up to respond to calls and online communications within established service promises. Documentation
Document call logs in a timely and descriptive manner. Additional Support
Help callers with non-billing related issues in accordance with team guidelines and refer callers to appropriate parties as necessary. Professional Attitude
Maintain a professional, enthusiastic, and caring attitude during every customer interaction. Mentorship
Train and coach new team members to help them succeed in their roles.
What Youll Bring
• Analytical Skills: Above-average analytical and decision-making skills • Service Mindset: A positive, friendly attitude with a strong focus on customer service, strong work ethic, and a coachable attitude • Communication Skills: Strong written and verbal communication skills • Attention to Detail: Detail-oriented, excellent time management skills, and highly organized • Independence & Teamwork: Ability to work both independently and with a team in a fast-paced environment • Problem-Solving & Multi-Tasking Skills: Demonstrates the ability to identify and resolve issues effectively and efficiently while managing multiple tasks and transitioning smoothly between responsibilities • Desire to Learn: Desire to learn insurance, complete professional designations, and pursue other insurance education
Qualifications
Ideal candidates will be starting their career in insurance and looking for an entry-level opportunity. Customer service or call center experience is preferred but not required. Proficiency with computers and Microsoft Office is required.
What We Offer
One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include:
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Why USLI
At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.