Direct Bill Specialist

Description

Job Summary

We are seeking a detail-oriented Direct Bill Specialist to manage and reconcile direct bill premium statements from our carrier partners. In this role, you will ensure the accurate tracking, processing, and reconciliation of policyholder payments and insurance commissions. You will serve as a key point of contact for carriers, producers, and account managers to resolve financial discrepancies efficiently.

Key Responsibilities

• Reconciliation: Download, audit, and reconcile monthly carrier direct bill commission statements against agency management system data.
• Cash Application: Post received direct bill commission checks and EFT payments accurately to carrier and client accounts.
• Discrepancy Resolution: Identify, research, and resolve commission variances, unpaid items, and carrier discrepancies by collaborating with insurance carriers and internal account managers.
• Reporting: Maintain the accounts receivable aging report for direct bill items and generate regular tracking reports for management.
• Support: Assist the finance and account management teams with client billing inquiries, audits, and policy status verifications.

Essential Skills & Competencies

• Strong understanding of direct bill insurance processes and carrier billing cycles
• High attention to detail with strong reconciliation and problem-solving skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong communication skills with internal stakeholders and external carrier partners
• Proficiency in Excel and financial systems
• Comfort working in a remote environment with distributed teams

Key Qualifications:

• 3-5+ years of insurance, premium accounting, or Direct Bill experience.
• Experience managing aged receivables and commission transactions.
• Insurance carrier or brokerage experience preferred.
• Strong research and investigative skills with the ability to learn new systems and processes.
• Ability to identify issues, determine root causes, and drive resolution through completion.
• Strong critical thinking, problem-solving, and attention to detail.
• Ability to identify aging trends and proactively address outstanding balances.

Equal Employment Opportunity

At Novatae, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Novatae is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, Novatae makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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