Direct Mail & Postal Operations Manager - Miami, FL

About the role
We are a full-service print and direct mail provider specializing in high-impact, data-driven campaigns for healthcare, retail, and enterprise clients. We combine advanced production capabilities with deep postal expertise to maximize delivery efficiency and minimize costs for our clients.

As our new Direct Mail & Postal Operations Manager, you will take full ownership of the data-to-mail pipeline and the strategic framework behind our campaigns. This is not just an administrative post—you will be the ultimate optimizer, managing the critical workflow between customer data intake and final mail induction. If you know how to navigate US Government Client regulations like the back of your hand and love finding the hidden savings in high-volume mailing, this is your chance to shine.

What You'll Do (The Impact You'll Make)

Data Integration & Workflow Coordination

• Data File Review: Receive and thoroughly review incoming customer data files for upcoming direct mail campaigns.
• Data Cleansing: Partner closely with internal data processing teams to ensure clean formatting, deduplication, presorting, and NCOA/CASS cleansing.
• Production Readiness: Validate total data integrity to ensure files are flawless and completely ready for production and mailing.

US Government Client Compliance & Postage Strategy

• Maintain Compliance: Ensure all mail files and campaigns perfectly meet current US Government Client regulations, classifications, and presort standards.
• Postage Optimization: Analyze and determine the most cost-effective postage strategies, maximizing discounts through commingling, drop shipping, and advanced presorting techniques.
• Documentation & Statements: Generate, review, and submit accurate postage statements and required US Government Client documentation (such as Mail.dat or Mail.XML).

Logistics, Vendors, & Cross-Functional Collaboration

• Logistics Management: Partner with third-party postal logistics and freight providers to optimize mail transportation and coordinate strategic entry points (SCF, NDC, etc.).
• Internal Advisory: Collaborate with client services and production teams during initial campaign planning to align timelines and provide expert guidance on mail strategy.
• Process Improvement: Track postage costs and savings across campaigns to identify, implement, and develop operational best practices.

Who You Are

• A Postal Optimization Expert: You have a profound understanding of how to save money on postage and love finding hidden efficiencies in a mailing workflow.
• Detail-Oriented & Accurate: You are highly precise with numbers, postage statements, and complex data processing workflows.
• A Proactive Problem Solver: You naturally anticipate postal, data, or logistical issues long before they impact a delivery timeline.
• A Collaborative Communicator: You are comfortable working cross-functionally and managing moving parts between data processing, production, and external logistics vendors.

Qualifications

Required:

• 2–4 years of experience in direct mail, mailing operations, or postal optimization.
• Strong, up-to-date knowledge of US Government Client regulations, classifications, and mailing workflows.
• Hands-on experience with presorting, NCOA, CASS, and generating standard US Government Client documentation.
• Excellent organizational, analytical, and communication skills.

Preferred:

• Direct experience working in high-volume direct mail environments.
• Knowledge of standard postal software (such as BCC Mail Manager, Satori, Quadient, etc.).
• Deep background working with third-party postal logistics and freight distribution.