POSITION PURPOSE : The Direct Services Manager provides supervision and oversight of some of Save the Family’s programming and Case Management staff.
KEY RESPONSIBILITIES :
Oversee all aspects of programming. This should include but not limited to; identifying eligible families, assisting with housing search, completing intakes, housing inspections, documentation, monthly requisitions, ensuring quality programming, verifying program income eligibility and following contract requirements
To train, support oversee Case Managers on all aspects of their position, including but not limited to; lease-up of families experiencing homelessness including locating housing options (apartment and/or house) which meet the Housing Quality Standards, Fair Market Rents & Occupancy Standards in accordance with HUD, ongoing assessments used within their position, documentation expectations, program goals, financial support offered to families
Ongoing supervision and support to Case Managers including 1:1 meetings, staff meetings, case staffing and assisting with support meetings for families
Act as a liaison and advocate between landlords, Case Managers and STF family clients and other collaborators
Manage programmatic and client level data in relevant databases and ensure accuracy to support STF contract (s) and grant funding requirements for programs and complete any necessary reports timely and accurate as requested by the CPO
Ensure grant compliance for program funding and regularly meet with team and immediate supervisor to discuss goals of the programs to be sure the programs are on track to meet target outcomes for the agency and funding sources
Adhere to all Save the Family policies and procedures as outlined in the Employee Orientation Manual
Manage and track the budget spend down and fulfillment of contracts and ensure the team is aware of financial responsibilities within the program
Work with Maricopa County Coordinated Entry System and with HMIS database to ensure accuracy and compliance within the systems
Responsible for all referrals needed for STF. Collaborate with the other supervisors, CPO and staff on referrals needed for the agency to ensure referrals are requested timely, follow up communication is provided to the team and any barriers to the referral process is worked out for continued coverage for families
Attend and facilitate weekly team meetings to staff cases with the Case Managers and support team
Maintain effective communication and work on ways to continue to improve effective team communication amongst the programs.
ADDITIONAL SKILLS AND ATTRIBUTES
Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona
Self-starter with excellent time management skills
Possess a collaborative way of working
Be familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
Maintain strict confidentiality
Professional in manner and appearance
Knowledge of community resources
Consistently organized and flexible
Ability to manage and maintain composure in a fast paced environment
Familiarity with cities throughout Maricopa County
Knowledge of Housing Quality Standards
Knowledge of Fair Housing Laws and the Arizona Landlord Tenant Act
Knowledge of federal Rapid Rehousing Program and Eviction Prevention Program
Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, if necessary (will include some evenings and occasional weekend events).
MINIMUM QUALIFICATIONS
Bachelor’s required; Master’s preferred
Experience in Rapid Rehousing and landlord and/or training in dealing with Landlord/Tenant/Leasing issues required
Social Service experience required
Familiarity of HMIS preferred
Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required
Be able to proficiently speak, read and write the English language - Bi-Lingual preferred
21 years of age or older for liability insurance requirements
Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card
Eligible to work in the United States of America
The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedule and will include evenings and occasional Saturday events
Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community
Demonstrate proficiency in grammar and spelling
Demonstrate excellent interpersonal communication skills
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor with reasonable notice.
Numbers & Facts
Location
Mesa, AZ
Job Type
Full-time
Skills
Budget Managementunmatched
Car Washunmatched
Case Managementunmatched
Communication Skillsunmatched
Community and Social Servicesunmatched
Contract Requirementsunmatched
Dental Insuranceunmatched
Diversityunmatched
Documentationunmatched
Driver's Licenseunmatched
Employee Orientationunmatched
English Languageunmatched
Expense Trackingunmatched
Financial Managementunmatched
Financial Supportunmatched
Fundingunmatched
Health Insuranceunmatched
Homeless Servicesunmatched
Interpersonal Skillsunmatched
Liability Insuranceunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Organizational Skillsunmatched
Property Rentalsunmatched
Quality Metricsunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Willing to Travelunmatched
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