Direct Wage - Customer Service Technician

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
  

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

General Statement of Job

The Customer Service Technician - Educational Technologies communicates clearly and respectfully, consistently showing a friendly, approachable attitude and a solid understanding of departmental services and procedures. Works closely with Educational Technologies staff to assist with daily department operations.

Specific Duties and Responsibilities

Essential Functions:

• Performs clerical tasks such as answering phone calls, scheduling appointments, typing and word processing, and delivering equipment.
• Interacts with the public and positively delivers excellent customer service.
• Maintains regular and accurate records using required software and forms, and submits the necessary paperwork promptly.
• Assists with tracking equipment managed by the department.
• Assists EdTech staff in troubleshooting and making minor adjustments to classroom technology and AV equipment.
• Assists in maintenance and performance checks of departmental technology equipment.
• Assists with scheduling checkouts and set-ups of AV equipment.
• Assists EdTech staff in supporting faculty, staff, and students with instructional and AV equipment.
• Assists EdTech staff with campus events.
• Performs other duties as assigned.

Required Education and Experience

• College Certificate or a minimum of 30 earned college hours required.
• At least six (6) months of customer service experience, preferred.
• Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office, including but not limited to Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within the department and with others.
• Ability to work evenings and/or weekends as needed.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and comprehend simple instructions, write short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

All applicants are subject to a criminal background check under South Texas College policy. Security Sensitive position: In addit