Director Academic Support Services

Director of Academic Support Services

Job Statement

Reporting to the Executive Director of the Student Success Center, the Director of Academic Support Services provides direction for services that contribute to the overall success of the Student Success Center. The Director of Academic Support Services works collaboratively to evaluate, develop, and enhance appropriate aspects of academic support that promote student learning and success to improve student life and retention.

Responsibilities

The Director of Academic Support Services is responsible for the development, implementation, and evaluation of policies, procedures, and programs regarding academic support for all areas of the department. Specific duties include:

• Developing, coordinating, implementing, managing, and promoting the universitys advising and academic support services
• Contributing to the vision and goals of the Student Success Center and articulating this vision through the creation of programs that support these goals
• Assisting with the coordination of campus-wide procedures for academic advising across various schools and colleges
• Collaborating with academic success coaches, career services, and student success personnel to provide holistic student support
• Ensuring students are provided consistent, accurate, and prompt advising and academic support services
• Establishing resources for use of various University departments to aid in the delivery of integrated advising and transition services
• Collaborating with various offices to integrate and offer academic support services as part of the orientation and onboarding process for new students
• May serve as Department Chair for students who are undeclared, seeking a Bachelor of General Studies and Bachelor of Applied Science degrees
• Serve as Co-Chair of the Academic Advising Council, collaborating with University units to develop and distribute communications related to the advisement of students, and coordinate ongoing training for faculty and professional staff advisors
• Maintaining shared governance over the development of the Master Advisor Training Program and continuous learning modules and workshops
• Supporting the University Experience Curriculum in collaboration with the Executive Director, inclusive of curriculum design, instruction, and course assistant recruitment and development
• Serves on various committees as assigned
• Identifying and enhancing existing programs and services as well as setting direction for future phases of academic support programming
• Serving as the administrator for the Student Management Software and early alert (i.e., Lion Alert) system
• Carrying out supervisory responsibilities for academic success coaches tasked with advising academic support responsibilities in accordance with University policies and applicable laws
• Implementing an effective data-informed system for informed decision-making and assessment, which includes processes for feedback and improvement, to evaluate efforts and results to ensure effective and efficient engagement and support services are provided to students through academic support programs
• Participating in divisional and college-wide committees and efforts to support and improve student life, retention, and graduation
• Staying informed on current national trends in higher education and remaining current in the field of advising
• Providing effective management of the Universitys fiscal resources, including fiscal responsibility for assigned budgets and assisting with the overall supervisory authority for the budget process in the Student Success Center
• Overseeing website management, promotions, and publications, and internal and external communication for academic support services
• Making decisions regarding academic suspension appeals and academic bankruptcy petitions and program development
• Assisting with targeted student success efforts for various cohorts of MSSU students
• Collaborating with other University offices and personnel to fulfill the Student Success Center mission, objectives, and goals

Success Coaching

As a primary advisor, the Director of Academic Support Services assists students with degree audits/plans of study, course scheduling, and course registration for undeclared students and students pursuing Bachelor of General Studies and Bachelor of Applied Science degrees. The Director provides systematic and frequent coaching on an individual and group basis related to academic success, personal and/or professional development, career/major exploration activities, learning strategies and study skills specific to course materials, resume writing best practices, interview strategies, application strategies, and job search skills using computer guidance systems to improve student success in accordance with the University mission.

The Director assists students in developing self-efficacy and motivates students to practice self-regulation in taking ownership of their academic success. The Director maintains knowledge of current academic and institutional policies and procedures unique to the institution, and educates and assists students in complying with such items including but not limited to Graduation Requirements, Academic Standards of Progress, Academic Probation, Academic Suspension, Academic Bankruptcies, Pre-requisites, Co-requisites, Course Sequencing, Admissions Requirements, New Programs, etc.

The Director fosters relationships with institutional faculty and staff to provide appropriate and accurate academic plans and referrals for students working with the Student Success Center. The Director refers students to appropriate academic, personnel, and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred.

The Director monitors and accurately documents progress of students in caseload with check-ins, scheduled meetings or proactive outreach and communication, responding to students questions, concerns, and needs. The Director assists with outreach to and follow-up with students who are on academic probation or who have been referred through the MSSU early alert online system referred to as Lion Alert.

The Director presents outreach programming and workshops to students in classroom settings, residence halls, and student organizations. The Director teaches 2 credit hours per academic year (fall, spring, summer), if needed, in the University Experience Curriculum. The Director assists with working events hosted by the Student Success Center. Occasional nights/weekends are expected with event management.

The Director assists with creating and/or maintaining student resources (guides, handouts, manuals, etc.) published by the Student Success Center. The Director maintains competency and professional currency through self-directed professional reading, professional association memberships, attendance to conferences, workshops, institutional, and departmental professional development programs.

The Director participates in departmental assessment processes. The Director contributes to the overall success of the Institutions mission by performing all other duties and responsibilities as assigned.

Education, Experience, and Licenses

• Masters degree from an accredited four-year college or university (doctorate preferred)
• Minimum of five years of work-related skill, knowledge, or experience is required; or an equivalent combination of education and experience
• Strong computing skills and knowledge of relevant technologies (basic website maintenance and design, learning and management systems, and other academic support and administrative systems) are required
• Ability to speak effectively in front of large groups, demonstrated effectiveness in working with diverse people in a variety of situations, and demonstrated ability to work effectively and efficiently in a dynamic, fast-paced, team-oriented atmosphere
• Three (3) years experience in higher education leadership with progressive responsibilities preferred
• Preferred experience providing academic support to students in a college-level setting; experience in college-level teaching, presenting workshops, and academic advising; supervisory experience; experience in the fields of tutoring, learning assistance, tutor certification, and/or other related student learning/development programs at a university; experience in academic and student support programs and initiatives

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to prepare and/or process purchase orders
• Ability to manage or administer grant funds
• Ability to establish policies for using, acquiring, and/or maintaining technology systems
• Ability to meet the mental demands of the position
• Knowledge of academic advising policies and procedures
• Possess management and supervisory skills
• Possess interpersonal and human relations skills
• Ability to relate effectively with students, institutional personnel, and members of the public
• Ability to communicate and maintain relationships
• Ability to instruct
• Excellent interpersonal, verbal, and written communication skills
• Ability to work collaboratively as part of a team environment
• Strong teamwork skills, high level of energy, and ability to work independently
• Ability to manage workload both independently and as a team
• Ability to effectively present information to administrators, faculty, staff, regulators, students, public groups, and/or board of regents
• Ability to create and manipulate spreadsheets to create meaningful reports
• Ability to manage Learning Management Systems such as Blackboard Ultra
• Ability to engage with individuals of different cultures, backgrounds, or experiences
• Ability to use small office equipment, including copy machines or multi-line telephone systems
• Ability to use computers for data entry, word processing, and spreadsheets
• Ability to use highly technical computer applications, such as Banner, Microsoft Office (Word, Excel, Access, PowerPoint), and other web-based applications to perform office duties
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to maintain highest level of confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA)
• Ability to be organized, flexible, and manage self, work time, and workspace effectively
• Ability to make ethical decisions in doing what is best for both students and the University
• Ability to practice high ethical standards, adhere to FERPA standards, and the practice confidentiality with work-related information including employee information
• Ability to read, analyze, and interpret common business and technical journals, financial reports, and legal documents
• Ability to respond to common inquiries or complaints from students, regulatory agencies, administrators, members of the Board of Governors or members of the general public
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly