Director, Access Enablement

• Owns departmental strategy, structure, and outcomes for access enablement, ensuring alignment with organizational goals and access strategy
• Sets direction, priorities, and performance standards for access enablement initiatives, including digital access, workforce optimization, and access workflow design
• Leads the development and execution of long-term access strategies that improve patient access, clinician efficiency, and overall operational performance
• Advises executive leadership on access strategy, capabilities, and system-level opportunities to enhance access and patient experience
• Drives alignment across clinical, operational, and technology leaders to ensure cohesive and effective execution of access initiatives

• Leads the design and optimization of access systems, including clinician scheduling strategies, capacity management, and workforce planning
• Establishes frameworks and standards for access workflows to ensure consistency, scalability, and operational effectiveness
• Oversees development and advancement of digital access, automation, and enabling technologies that support patient access goals
• Defines and monitors key performance indicators, ensuring visibility into access performance and progress against organizational objectives
• Drives continuous improvement initiatives to enhance efficiency, reduce barriers to access, and improve patient and clinician experience

• Leads cross-functional alignment across operations, clinical leadership, and technology teams to ensure successful implementation of access strategies
• Partners with stakeholders to prioritize initiatives, allocate resources, and ensure execution of key strategic priorities
• Identifies system-level barriers and drives resolution of complex or structural challenges impacting access performance
• Ensures coordination and integration across functions to support sustainable and scalable access solutions
• Leads large-scale initiatives from concept through execution, ensuring delivery of expected outcomes and long-term impact

• Owns high-level decision-making related to access enablement strategy, including budgeting, resource allocation, and long-term planning
• Evaluates investment opportunities and prioritizes initiatives based on organizational impact, cost, and scalability
• Ensures responsible stewardship of resources while advancing strategic access goals

• Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations
• Sets priorities for the function and approves key decisions impacting access enablement strategy and execution
• Leads and develops leaders and team members to build capability, engagement, and long-term organizational strength
• Holds teams accountable for performance outcomes and ensures alignment with departmental and organizational objectives
• Establishes a culture of accountability, collaboration, and continuous improvement across the access enablement function

• Significant experience in healthcare operations, access, or related leadership roles
• Demonstrated experience leading large-scale, cross-functional initiatives and driving organizational change
• Strong strategic thinking and decision-making capabilities, with experience influencing executive-level stakeholders
• Experience leading leaders and/or multiple teams, with accountability for outcomes through others

• Experience with patient access operations (e.g., scheduling, referrals, contact center)
• Experience with workforce management, clinician scheduling strategy, or access optimization
• Experience with healthcare technology, digital access tools, or automation solutions

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computers for long periods of time.

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