Director of Access Enablement

Position Overview

A leading physician-led medical practice is seeking an experienced Director of Access Enablement to build and lead the systems, technology, partnerships, and strategies that support scalable patient access.

This is a newly created leadership position offering the opportunity to shape the organization's access enablement function from the ground up. The Director will translate enterprise priorities into an integrated roadmap covering access technology, digital tools, automation, workforce enablement, clinician ramp-up, capacity planning, and performance infrastructure.

This position leads through influence, collaboration, and accountable teams. It is focused on the broader enablement ecosystem—not the daily management of access operations or hands-on technology configuration.

Location: On-site in SouthPark, Charlotte, NC
Schedule: Full-time, Monday–Friday
Classification: Exempt
Reports to: Vice President of Patient Access

Key Responsibilities

Strategy, Roadmap and Governance

• Develop and manage the organization's patient access enablement strategy, roadmap, priorities, and measurable outcomes
• Create governance frameworks, operating standards, and clear decision-making responsibilities across access initiatives
• Identify barriers affecting patient access and prioritize scalable solutions based on patient impact, clinical needs, operational value, cost, and long-term sustainability
• Advise executive leadership on access capabilities, technology investments, vendor performance, and system-wide opportunities
• Ensure access initiatives remain aligned with broader organizational goals

Access Technology and Vendor Leadership

• Lead the business and functional strategy for patient access technology and supporting platforms in partnership with IT and infrastructure teams
• Establish direction for telephony, UCaaS/CCaaS, workforce management, reporting, automation, self-service, and digital access solutions
• Partner with technical teams on architecture, integrations, security, infrastructure, standards, and technology risk
• Manage strategic vendor and implementation partner relationships
• Hold vendors accountable for performance, service levels, project commitments, and roadmap alignment
• Prioritize technology investments and ensure implementation plans include clear requirements, ownership, acceptance criteria, and measurable outcomes

Transformation and Access Capabilities

• Oversee the access transformation portfolio, including digital access, automation, AI, workflow improvement, self-service, and product initiatives
• Provide direction and executive support to leaders responsible for implementation, product ownership, adoption, and workflow transformation
• Ensure initiatives progress from concept through implementation, stabilization, measurement, and continuous improvement
• Establish frameworks supporting clinician ramp-up, capacity planning, access optimization, and scheduling-template improvements
• Ensure technology and workflow changes create a consistent patient experience across channels and service lines

Cross-Functional Leadership

• Collaborate with Access Operations leadership to evaluate demand, performance gaps, and capability needs
• Partner with Clinical Access and Triage leadership to incorporate clinical access and value-based care considerations into strategic decisions
• Coordinate initiatives across Patient Access, Clinical Access, Operations, IT, infrastructure teams, and external vendors
• Address complex barriers that span operational, clinical, and technical areas
• Maintain alignment among executive leaders, internal stakeholders, project teams, and external partners

Team and Organizational Leadership

• Build, lead, and develop the Access Enablement function
• Establish clear priorities, responsibilities, decision rights, and performance expectations
• Create accountability across enablement strategy, technology engineering, product development, transformation, platform administration, and enterprise IT partnerships
• Lead multiple workstreams and achieve outcomes through other leaders and cross-functional teams
• Promote collaboration, accountability, innovation, and continuous improvement

Financial and Resource Management

• Manage enablement budget planning, resource allocation, business cases, and investment priorities
• Evaluate vendors and technology investments based on organizational impact, scalability, cost, and measurable return
• Balance immediate access needs with sustainable, long-term solutions

Required Qualifications

• Significant leadership experience in healthcare operations, patient access, healthcare technology, digital transformation, or a related field
• Demonstrated success leading technology-enabled transformation and organizational change
• Experience with healthcare access technologies such as digital access, scheduling, automation, telephony, contact-center platforms, workforce management, or self-service solutions
• Experience managing strategic vendors, implementation partners, product roadmaps, and complex stakeholder relationships
• Ability to lead multiple initiatives and deliver results through other leaders and cross-functional teams
• Strong strategic thinking, communication, decision-making, and executive-influence skills
• Ability to connect clinical, operational, patient-experience, and technology priorities
• Experience developing business cases, prioritizing investments, and measuring organizational outcomes

Preferred Qualifications

• Experience with patient access operations, contact centers, referrals, clinician scheduling, capacity planning, or access optimization
• Experience implementing AI, automation, digital scheduling, self-service tools, or healthcare access products
• Experience working at the intersection of clinical operations, business operations, and technology
• Familiarity with value-based care and its impact on patient access strategy and workflows

Ideal Candidate

The ideal candidate is a strategic and collaborative healthcare leader who can turn complex access challenges into practical, scalable solutions. This individual will be comfortable influencing executives, developing leaders, holding vendors accountable, and coordinating initiatives across clinical, operational, and technical teams.

This opportunity is well suited for someone who enjoys building new capabilities, creating structure, and leading meaningful transformation that improves how patients connect with and receive care.