Director

Director | Chick-fil-A Belleville FSU | Chick-fil-A

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Director

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Full-time

Associate''s degree

Starting at $25.00 per hour

Director of Operations and HR/Talent - Chick-fil-A Belleville

About the Role

A Director consistently demonstrates our core values, embraces the Chick-fil-A culture, and serves with a passion for people. In this role, you will work closely with the Owner/Operator on a daily basis to plan, execute, and coach leaders and team members while driving performance across our Five Critical Success Factors: Leadership, Talent, Customer Experience, Sales, and Brand Growth.

As a Director, you lead by example-balancing hands-on operational leadership with HR and administrative stewardship to ensure long-term, sustained success for our team and business.

CFA Belleville Vision, Mission, and Values

• Vision: To be Belleville''s most caring company.
• Mission: We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience.
• Values: Care, Excellence, Courage and Resilience

Position Type:

• Full-time

Our Benefits Include:

• Health, Vision, and Dental Insurance Contributions
• PTO
• Competitive Pay
• Performance bonuses quarterly and annually
• Significant 1-on-1 development time with the Owner/Operator
• A fun work environment where you can positively influence others
• Scholarship opportunities
• Flexible scheduling (and closed on Sundays)
• Intentional growth and development to help you reach your professional goals within our organization and beyond

Director Responsibilities:

• Operational & Team Leadership: Lead diverse teams across all dayparts in a high-volume restaurant, driving operational excellence in guest experience, food safety, and quality metrics.
• Financial & Performance Stewardship: Manage food cost, labor budgets, and operational efficiency to achieve store profitability and growth goals.
• Talent Development & Coaching: Train, mentor, and elevate team members and leaders, modeling high standards and setting the shift tone.
• Guest Recovery & Hospitality: Champion genuine hospitality and handle guest recovery to protect and elevate the brand.

Qualifications and Requirements:

• Prior Experience: 1-3+ years in HR management, Talent Acquisition, Store/Operations Management, or a Senior Director role within quick-service restaurants (QSR) or hospitality.
• Education: High School Diploma required; Associate''s or Bachelor''s degree in Human Resources, Business, or related field preferred (or equivalent leadership experience).
• Talent Acquisition & Onboarding: Proven ability to source, recruit, interview, and select top-tier talent to meet staffing and growth goals.
• Employee Relations & Performance Management: Skilled in coaching leaders, handling conflict resolution, conducting performance reviews, and addressing behavioral or policy concerns constructively.
• Team Development & Training: Experience building leadership pipelines, mentoring Team Leaders, and driving retention initiatives.
• Compliance & HR Operations: Familiarity with basic employment laws, workplace safety, and administrative HR processes (e.g., onboarding documentation, records management).
• Service Mindset: Deep commitment to supporting and serving Team Members, fostering a culture of hospitality, continuous learning, and care.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Day shift
• Night shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid training
• Other

Chick-fil-A - Chick-fil-A Belleville FSU

10150 Belleville Rd, Van Buren Township, MI 48111, USA

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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