Director, Business Intelligence and Operations - (Remote)

Who We Are

Access TeleCare is redefining how hospitals and health systems deliver Neurology care-closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions.

As the nation's largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission's Gold Seal of Approval.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

The Director, Business Intelligence & Operations reports to the Senior Vice President, Neurology Operations and plays a critical leadership role in driving operational execution, business intelligence, and analytics across the Neurology Business Unit (NBU).

This highly visible position serves as a strategic partner to executive leadership, transforming complex data into actionable insights that support operational excellence, business growth, and exceptional client and patient outcomes. The Director is responsible for ensuring NBU leadership has timely, accurate, and meaningful data to make informed decisions, identify opportunities, monitor performance, and execute strategic initiatives.

What You'll Do

• Serve as a core strategic advisor to the SVP, Neurology Operations and NBU leadership, leveraging data-driven insights to support business unit transformation, growth, and performance improvement

• Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows

• Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance

• Partner with Finance on forecast modeling, revenue realization tracking, and budget management; support business unit leadership on Monthly Operational Reviews and key executive presentations

• Provide analytical support and operational assistance to Operations leadership on strategic investment planning and execution of financial and clinical performance targets.

• Identify data quality risks, reporting gaps, and process inefficiencies early; drive mitigation strategies to ensure accurate and timely delivery of analytics products

• Monitor KPIs related to provider readiness, implementation timeliness, turnaround times for BD requests, and launch timeline adherence

• Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce

• Partner with Data Warehouse and Analytics teams to ensure the NBU has access to accurate data, including clinician profiles and service site registries, within Salesforce, TelemedIQ, and other operational platforms.

• Design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success.

• Collaborate cross-functionally with Finance, Credentialing, Clinical, and Business Development teams to ensure internal (NBU) partners have the reporting and insights needed for informed decision-making

• Effectively lead and develop direct reports, ensuring alignment to goals and overall NBU objectives

• Other duties as assigned.

• Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management

• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth

• Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy

• Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement

• Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions

What You'll Bring

• Bachelor's degree in business administration, healthcare administration or related field
• At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
• Advanced excel and analytics skills, including data visualization tools
• Proficiency with Microsoft Office programs
• Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
• Excellent organizational and time management skills
• Demonstrate an understanding of standard clinical procedures, laws and regulations
• Ability to work independently, but function as part of a team
• Expertise in electronic practice and health record management
• Capable of building and interpreting while transforming that intelligence into clear, compelling narratives that drive informed decision-making at every level of the organization
• Desire to work in a high-growth, fast-paced environment
• Ability to operate with both precision and vision, driving scalable processes
• Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Why Join Access TeleCare

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits - health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days - we value performance and balance
• Culture of ownership, transparency, and results - where the best ideas rise
• Directly impact patient access nationwide

About our recruitment process:

If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.