Director Business Office Advisor - Infusion Services

Job Overview

The Director, Business Office Advisor - Infusion Services is responsible for advising on all aspects of the infusion business office for clients on behalf of Fairview Pharmacy Solutions. This includes financial modeling in pro formas, training intake and billing staff, revenue cycle deep dives, and contract reviews. The director will implement strategies to provide excellent customer experience and help assure the overall health of Fairview Pharmacy Solutions advisory team. The role is responsible for continuous improvement, keeping in touch with industry standards and benchmarking with peers, and the implementation of strategic objectives to ensure operational success through business growth. They will align with all aspects of Fairview Pharmacy Solutions to drive business growth through valued partnerships.

This position reports to the Vice President and is recognized both organizationally and nationally. This position will attend national conferences and provide a presence - representing Fairview Pharmacy Solutions. They will, from time to time, present at conferences or speaking opportunities - on topics regarding our successes, partnership, or innovations. In addition, this individual may be asked to write articles in industry publications regarding the business office or some specific topic on Infusion Services Revenue Cycle or other related infusion services.

Accountable for the performance of the Business Office Advisory activities

• Stay a tune to industry key performance indicators (KPIs) for client assessment
• Assess client metrics and trends and communicate to executive leadership and recommend actionable

improvements.

• Develop strategic objectives and ensure their successful implementation across all clients.
• Performs environmental scanning to help identify strengths, weaknesses, opportunities and threats from

other revenue cycle venders. Identifies, evaluates, develops, and implements strategies and tactics to

achieve organizational objectives.

Develop and Partner on Strategic Initiatives - Process Improvement & Innovation

• Provide subject matter expertise and due diligence on vendors and/ or vendor venture partnerships as

the efficacy and value is determined

• Evaluate and deploy AI automation tools to enhance accuracy, reduce manual work, and improve

performance.

• Lead initiatives to streamline workflows and focus on specific areas of improvement
• Collaborate with cross-functional teams to align on strategies

Oversee the work of the business office advisory personnel for Epic engagements

• Review, develop and recommend strategies and processes related to onboarding an Epic client in the

Epic home infusion module.

• Provide direct supervision for assigned staff; complete timely goal setting and performance reviews
• Promote overall employee engagement
• Seeks and implements strategies to meet department goals.
• Manage and ensure appropriate advisory services according to project plans
• Coordinate new processes to ensure appropriate business office support for existing and new business

lines

Lead and develop teams to manage staff including hiring, orienting, coaching, evaluating and effectively

managing performance to ensure staff possess the needed skills to deliver high quality service to customers

• Provide ongoing, continuous management oversight, as a coach who supports the growth and

development of employees.

• Oversee assigned area to ensure appropriate distribution of workload and streamlined workflow.
• Recruit/interview/hire staff. Coordinate orientation of new staff, and ensure ongoing education of current

staff.

• Provide mentoring, leadership and direction to staff
• Maintain and monitor the productivity level of the staff to maximize efficiency, assure adequate staffing

levels, and control costs; approve

timecards.

• Complete timely performance reviews of staff according to policy.

Provide Leadership to effectively engage with industry experts, process owners within Fairview Pharmacy

Solutions and with external clients

• Interface with revenue cycle functions to ensure client revenue cycle is run efficiently and effectively

across the ambulatory operations

• Develop relationships in the alternate infusion industry to maintain understanding of current trends and

benchmark effectively.

• Lead and participate in process improvement efforts.

QUALIFICATIONS

Required:

• B.S. / B.A. Degree
• 10 Years Healthcare experience in revenue cycle functional area
• 5 Years Management responsibility for a business office in a healthcare environment
• 5 Years Home infusion revenue cycle experience

Preferred:

• B.S./B.A. Degree Business, Pharmacy or related field
• Masters in Business Admin or Related Field
• 2 Years Consulting with external customers
• Track record of increasing responsibility managing all financial areas for a rapid

growth company in the Infusion, Specialty (Transplant or Oncology) and

professional services areas

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status