Director, Business Operations

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether youre brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration, join us!

Some of the most consequential problems at Figma dont belong to any one team: how our business model evolves as software shifts to AI and consumption, how we price and package what were still inventing, where the next layer of growth comes from. Were looking for an exceptional operator to own problems like these and drive them to decisions that reach the CEO, CPO, and CFO - and beyond.

As the first Director  hire on our Business Operations team, youll start with the highest-stakes arena we have today — Figmas business model and monetization strategy (pricing, packaging, our AI credit and consumption models, and the shape of the model itself) — and build and lead the small, high-leverage team that owns it. But the through-line of this role isnt a domain; its you: a broad, first-principles operator who brings structure to ambiguity, earns exec trust fast, and turns strategy into shipped outcomes.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What youll do at Figma:

• Take Figmas most ambiguous, highest-stakes business questions from "no one knows" to a decision we can act on — and own the outcome

• Set the direction for how Figma monetizes the AI era: agents, consumption/usage-based billing, our APIs, and acquired businesses — with a real point of view on where the model is going, not just where it is

• Build and lead a small, exceptional team; set the bar for structured thinking and exec-ready synthesis

• Be the partner Product, Finance, Engineering, and GTM want in the room when the problem is hard

• Bring a sharp, independent voice into company planning and our biggest capital-allocation calls

Wed love to hear from you if you have:

• You’re always the one handed the hardest, vaguest, most important problems

• Pair a top-tier strategy foundation (management consulting, private equity, or investing) with operating experience at a high-growth software company (Product, Growth, Strategy & Ops, or BizOps) or a top-tier PE/VC firm

• Have a track record of taking ambiguous, company-defining problems from zero structure to executive decision

• Communicate with exec-level clarity and influence senior leaders without authority

• Reason fluently about a P&L and a business model — strong business and financial instincts

• Lead and develop people

While its not required, its an added plus if you also have:

• Exposure to monetization, pricing & packaging, or business-model design — especially in the AI/consumption era

• Hands-on financial modeling / SQL

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. 

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.