Director - Business relations (Onsite interviews - Hybrid)

Overview

• The Florida Department of Transportation (Department/FDOT), is requesting resumes and hourly rate quotes for staff augmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department will select the candidate that provides the best overall value to the State, based on skill set and rate.
• Term: The contract term for this Staff Augmentation position is intended to conclude on 06/30/2027, with possible renewal, based on excellence in work provided, need and budget availability.
• NOTE: "Term" does not mean the awarded contractor or resource are locked in for the full year any contractor or resource may be terminated for cause, convenience, or funding during the contract term.
• Candidate Submission: Finance & Administration is accepting ONE (1) candidate submission per vendor for this position.
• Rate Increase: Please do not impose a rate increase for the second year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration.
• Quote Evaluation: Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested.
• Face to Face Interviews: In the event an interview is requested, interviews may be in person, or scheduled via Microsoft Teams, at the discretion of the hiring manager.
• Telecommuting: Remote work for this project is currently allowed. Remote work requirements are subject to change, as FDOT requirements change, or at the discretion of the hiring manager.
• This position will report to: Burns Building 605 Suwannee Street Tallahassee, FL 32399
• Conflict of Interest Statement: The Department reserves the discretion to utilize staff augmentation resources to perform a wide variety of support activities/tasks, which may expose the consultant to draft procurement documentation, project development, or other information considered collectively as Procurement Information associated with other Department projects under development and prior to solicitation. To avoid and neutralize potential conflicts of interest, any consultant firm awarded this Staff Augmentation IT contract/Purchase Order shall be ineligible for selection and award of any and all Project Based IT contracts developed by the Department during the term of this contract/Purchase Order. This restriction shall also apply to sub-consultants utilized on this Staff Augmentation contract/Purchase Order.
• Need help with MFMP? Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding application functionality.

NOTES:

• 1. Submitting a "video" resume is strictly prohibited and will automatically disqualify your candidate from further consideration. Do not upload a video resume in Ariba OR email a video resume (or link to a video resume) separately to ANY FDOT personnel.
• 2. Do not submit "No Bid" responses in this section.
• 3. PDF or Word doc are the only acceptable formats for resume submission. Resumes submitted in JPG format will be disqualified.
• 4. Failure to upload a resume at the time of candidate submission will result in quote disqualification.

Exhibit E:

• Resume Self-Certification Form: When submitting a response to an RFQ the Contractor shall submit with its response a signed Resume Self-Certification Form (Exhibit E) to the Customer for each candidate included in the RFQ response. See the DMS IT Staff Augmentation Contract website for details. Only upload the Exhibit E form - do not submit a resume in this section. http://www.dms.myflorida.com/business_operations/state_purchasing/vendor_information/state_contracts_and_agreements/state_term_contracts/it_staff_augmentation_services2/forms_and_other_information

NOTES:

• 1. PDF is the only acceptable format for submission of the Exhibit E form. Forms submitted in JPG format will be disqualified.
• 2. Failure to upload the Exhibit E form at the time of candidate submission will result in quote disqualification.
• 3. Failure to upload a complete Exhibit E form, with all fields filled in, at the time of candidate submission will result in disqualification.

Scope of Services

Background:

• The Department is undertaking analysis and re-engineering of its learning management tools, techniques, processes, and content to meet future organizational goals and performance expectations. The position serves as a trusted advisor for executives, managers, and key contact bringing their years of experience to bear on strategy development, project management, product and proposal evaluation, and facilitation of meetings with various professional levels, such as executives, subject matter experts, and external partners. Work includes, but is not limited to, aligning strategic objects to implementation actions, developing design elements, evaluating service models for employee career development, proposing operational framework, preparing project documentation, evaluating project milestones and deliverables, preparing supporting documents for procurement, developing performance measures, and conducting gap analyses during implementation.
• The undertaking will be a phased approach with continuation contingent upon scope of work needed and contract staff performance.

Education

• Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or other related field, or equivalent work experience.
• Candidate Submission: Please upload your candidate's resume and any supporting documents, if desired (i.e. skills matrix, recommendations, etc.) here. (maximum file size is 20 MB), if needed.

Experience

• A minimum of 10 years of IT and business work experience with a broad range of exposure to various technical environments and business segments. At least 3 years of experience with managing team(s) responsible in strategic planning, business development or client management and working with a broad range of diverse and complicated business units. Must possess very strong business acumen.

Primary Job Duties/ Tasks

Candidate responsibilities:

• Serve as strategic interface with a mix of professional subject matter experts and university partners leading to a proposal for a highly respected transportation infrastructure training approach.
• Facilitate meetings with stakeholders and subject matter experts to define scope and expectations leading to desired outputs and outcomes.
• Review proposed frameworks, modules, simulations and material related to the proposals to mitigate risks and leverage opportunities.
• Review proposals for alignment with FDOT content requirements, outputs and outcomes
• Evaluate scope, milestones, deliverables, and communication protocols to ensure success and proved value to business units.
• Provide high-value strategic consulting level support and guidance through key initiatives.
• Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding
• business unit requests, projects and initiatives.
• Evaluate information received from multiple resources and synthesize to most relevant findings and value for organizational transformation.
• Compare proposals to industry research on trends, educational tools, and materials.
• Evaluate program modules, review participant and facilitator feedback, and use information to recommend refinements. Synthesize findings into written reports.
• Develop success factor metrics for evaluation of pilot project content and delivery.
• Recommend actions and products to support and sustain a long-term program, including and not limited to manuals, guidelines, process maps, and system documentation.
• Prepare information into executive level briefing documents. Support briefings as needed and present findings and options.
• Facilitate the planning and execution of business changes through the use of technology. Serves a lead role in enabling the business to achieve their objectives.

Job Specific Knowledge, Skills, and Abilities (KSAs)

• The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
• Ability to produce legible and complete functional documentation in a way that thoroughly captures business processes and inputs/outputs of the applications.
• Ability to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
• Ability to plan, organize, coordinate, and prioritize work assignments for him/herself or lower-level analysts.
• Ability to work effectively with Project Managers and Business Analysts to build efficient, viable solutions in the maintenance of business applications utilizing all established Departmental standards.
• Ability to interpret and communicate technical information, both verbally and in writing.
• Advanced skills with Microsoft products: Outlook, Word, Excel, and PowerPoint.

Preferred KSAs:

• Skill in performing QA reviews and provide valuable feedback in determining that standards are met and that documents are complete and comprehensive.

General Knowledge Skills and Abilities (KSAs):

• The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
• Communication: Ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Adapt leadership styles in a variety of situations.
• Problem Solving: Ability to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.