The Director, Business Systems & Manufacturing Applications will lead NEOTech's internal business systems capability, providing execution leadership, governance, business alignment, and roadmap advisory support for core manufacturing platforms including Epicor, Aegis, BI/reporting, integrations, AI-enabled solutions, and future ERP / MES platforms.
This role bridges business operations and technology execution while establishing NEOTech's internal execution ownership of system priorities, process design, acceptance criteria, data governance, vendor accountability, and long-term systems standardization, in alignment with the Business Systems Strategy approved by IT Executive Management.
In addition, the role will build and lead a small internal development team that engineers AI-enabled solutions across these platforms - turning NEOTech's data, process, and shop-floor foundation into automation, analytics, and decision-support tools that produce measurable business value.
This is a hybrid role requiring regular onsite work at one of the following locations: Chatsworth, CA; Carlsbad, CA; Longmont, CO; or Westborough, MA
Key Responsibilities
Business Systems Strategy Execution & Roadmap Advisory
- Execute the Business Systems Strategy approved by IT Executive Management.
- Own the execution roadmap for ERP, MES, BI/reporting, integrations, AI-enabled business systems capabilities, and related manufacturing applications.
- Translate approved business systems strategy and business goals into system priorities, process improvements, delivery plans, governance routines, and executable roadmaps.
- Actively support IT Executive Management in defining, refining, and governing Business Systems Strategy by providing operational insight, platform analysis, process impact assessments, risk views, and implementation considerations.
- Prepare fact-based recommendations for IT Executive Management on future platform options, recognizing that current systems may not automatically remain the long-term enterprise standard.
- Maintain visibility to priorities, dependencies, risks, sequencing, resource needs, vendor requirements, and business readiness across business systems initiatives.
- Ensure business systems execution supports organic growth, operational improvement, manufacturing standardization, AI-enabled productivity opportunities, and future acquisition integration.
Epicor Ownership & Optimization
- Serve as senior business owner for Epicor execution, roadmap delivery, prioritization, UAT, training, go-live readiness, stabilization, and fact-based recommendations on future Epicor direction.
- Drive standardization where appropriate across plants while documenting justified local exceptions.
- Prioritize upstream fixes that improve planning, demand signals, inventory, routings, BOMs, costing, and production execution.
Aegis / MES & Shop-Floor Alignment
- Own execution of the approved business roadmap for Aegis and related shop-floor systems.
- Ensure MES decisions align with Epicor, quality, traceability, production, engineering, and compliance needs.
Business Process Architecture
- Lead process design across quote-to-cash, plan-to-produce, procure-to-pay, engineer-to-order/NPI, inventory, quality, finance, and costing.
- Define standard process models that can scale across divisions, plants, and acquisitions.
- Ensure business process decisions are documented and governed before system changes are approved.
Data, BI & Reporting Governance
- Own business data definitions and reporting governance across Epicor, Aegis, BI, and future systems.
- Protect critical reporting during upgrades and establish a single-source-of-truth approach for key metrics.
- Partner with BI/data resources to improve reporting integrity and executive visibility.
AI Solution Development & Engineering Team Leadership
- Within the AI governance, cybersecurity, data protection, and platform direction established by IT Executive Management, build and lead a small internal development team focused on engineering AI-enabled solutions for the business - including automation, analytics, document and data extraction, decision support, and integration tooling across Epicor, Aegis, and BI.
- Establish a disciplined intake, prioritization, and delivery model for AI and automation initiatives - tied to clear business sponsors, success metrics, and measurable ROI rather than technology for its own sake.
- Set technical direction for the development team - architecture, tooling, code quality, data access, security, and integration patterns - in partnership with IT Executive Management, IT Architecture, Security, and approved enterprise standards.
- Recruit, develop, and retain developers and AI/automation engineers; balance in-house build vs. vendor or partner delivery based on cost, speed, and long-term ownership.
- Ensure AI and automation solutions are built responsibly - with appropriate human review, auditability, and compliance with ITAR/CUI, customer, and regulatory requirements.
Vendor & Partner Governance
- Provide business systems oversight for On Support, Epicor, Aegis, BI partners, systems integrators, and AI/automation partners to ensure vendor execution aligns with NEOTech-approved strategy, priorities, requirements, and acceptance criteria.
- Define requirements, acceptance criteria, escalation paths, and performance expectations.
- Reduce single-vendor dependency by building internal knowledge, documentation, and decision rights.
M&A Systems Readiness
- Develop a repeatable approach for evaluating acquired companies' ERP, MES, BI, quality, and shop-floor systems.
- Support diligence, integration planning, coexistence, rationalization, and standardization decisions.
- Create playbooks for system integration and transition without disrupting manufacturing operations.
Compliance & Risk Management
- Ensure system roadmaps account for aerospace, defense, medical, quality, traceability, and regulatory expectations.
- Partner with Quality, Operations, Security, and Compliance on ITAR/CUI, auditability, access, controls, and documentation.
- Make system risks visible to executive leadership with practical mitigation plans.