Director, CAT Support

Description

1. Demonstrate alignment with the company's mission and core business values; 
2. Collaborate with key internal/external resources; 
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Leads, motivates, and develops CAT Support operations. Effectively manages employee and customer conflict while fostering a customer-centric approach
• Plans, Monitors and Controls CAT Support service activities in accordance with organizational goals and business unit forecasts
• Ensures capital and budgetary resources achieve targeted at ensuring achievement of productivity/profit goals for CAT Support functions
• Coordinates and Communicates CAT Support activities with key service and sales department personnel to ensure internal / external customer satisfaction
• Utilizes customer feedback to create additional value offerings within the department to ensure market competitiveness
• Develops and communicates service pricing policies and practices throughout the region in order to ensure consistency
• Utilizes customer feedback to create additional value offerings within the department to ensure market competitiveness
• Monitors product support maintenance agreement policies and practices to ensure consistency throughout the division
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Strong technical aptitude and understanding of welding, machining and undercarriage industry
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
• Excellent oral and written communication skills
• Interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence and persuade
• Proficient skills required in solid problem solving, planning, organization, time management and analysis
• Exceptional organizational, time management, and multi-tasking skills
• Knowledge of Microsoft Office skills to include Excel, Word, and PowerPoint
• Ability to work with all levels of personnel within the organization and CAT Support Operations
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

• High school diploma or equivalent required, Bachelors’ Degree in related field preferred
• Five (5) years operational leadership experience required; 10 years preferred

• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Some travel, up to 25% required to include overnight stays

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Safety training required; PPE required outside of office/parking lot area

• This job is generally performed in a professional office environment
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment
• Rarely, time spent in confined spaces and high places
• Frequently works at fast pace with unscheduled interruptions