Director, Client Relations

Overview

The Director, Client Relations will be responsible for developing and executing a strategic plan to establish and maintain relationships with large employers that are candidates for self-insured (self-funded) health insurance products. This role will lead efforts to design, build, and implement a comprehensive employer/client strategy, working cross-functionally with Business Development, Finance, Network, and Claims departments. The Director will also be responsible for identifying key decision-makers, creating client proposals, ensuring data analytics and reporting capabilities, and assembling a high-performing support team.

Responsibilities

Essential Functions:

• Develop a comprehensive plan for targeting large employers / clients interested in self-funded health plans.
• Outline all necessary requirements, including wrap networks, product designs, budgeting, and operational considerations.
• Collaborate with internal teams (Business Development, Finance, Network, Claims) to operationalize the strategy.
• Lead the implementation of self-insured product offerings, ensuring alignment with company goals and market needs.
• Identify and engage key decision-makers at large employers or clients to promote self-funded plan options.
• Support strong relationships with HR leaders, benefits consultants, and third-party administrators (TPAs).
• Work with internal teams to develop competitive proposals and responses to Requests for Proposals (RFPs).
• Partner with actuarial and finance teams to develop pricing models and cost-saving solutions for self-insured employers.
• Ensure availability of robust data analytics and reporting tools to support employer / client decision-making.
• Work with IT and Claims teams to streamline data sharing and reporting capabilities.
• Utilize employer and client specific data insights to enhance product offerings and client engagement strategies.
• Build and lead a high-performing employer / client support team to drive engagement and sales efforts.
• Establish key performance metrics and accountability measures to track success.
• Foster a culture of collaboration and innovation within the team and across departments.

Qualifications

Minimum Education:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field; or equivalent experience in lieu of degree

Minimum Experience: (7 years of experience required in lieu of degree)

• Experience in business development, employer relations, or health insurance sales, preferably within an HMO or managed care setting.
• Deep understanding of self-funded health insurance products, employer-sponsored health plans, and wrap networks.
• Strong network within the employer benefits and insurance industry.
• Experience responding to RFPs and creating compelling proposals for large employers.
• Excellent negotiation, relationship-building, and communication skills.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.

Required upon hire: Licensed as a General Agent life, accident, health and HMO by the Texas Department of Insurance