Director, Client Service Executive

In this role, youll make an impact in the following ways:

• Serves as a senior point of contact to Major clients on complex service issues and independently develops strategy to deliver world-class client service across multiple products or platforms.
• Collaborates with clients and coordinates the work of internal stakeholders to align client needs with BNY''s commercial strategy.
• Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Ensures exceptional service meets client expectations across all products and services.
• Own the end-to-end client service delivery model for our largest and most complex Major clients, including developing the strategy to align client needs with BNY''s service model and monitoring client satisfaction.
• Manage and resolve the most complex issues across multiple products/platforms; manage issues / incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology).
• Review and manage the execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
• Communicate proactively with a comprehensive understanding of clients'' business, provide thought leadership to make it easier for clients to engage with us.
• Foster client growth by identifying opportunities for their success - resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales.
• Build capabilities in their teams to develop opportunities for continuous service improvement, including digital adoption to foster the overall culture.
• Acts as the central point of contact across key business partners throughout the organization.
• Advise on and participate in client services activities related to sales support, including creation of RFPs and client visits.
• Shares expertise by attending conferences, seminars, and speaking at industry events and representing BNY.

To be successful in this role, were seeking the following:

• Bachelor''s degree or the equivalent combination of education and experience is required with an MBA preferred.
• 10-15 years of total work experience in an operational area and/or client services preferred.

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.